Agent Support Specialist

TITLE: Agent Support Specialist

EMPLOYMENT STATUS: Full-time, 40 Hours a Week

BENEFITS: Health, Vision, Dental, 401K

SCHEDULE: Standard West Coast business hours (9AM-6PM PST), Monday – Friday, rotating Saturdays

LOCATION: Remote

Position Summary:

Join our dynamic team at LPT Realty as a Real Estate Agent Support Specialist. In this role, you'll be the backbone of our agent's experience, ensuring they receive timely support and guidance, which in turn ensures the seamless experience of our clients.

Key Responsibilities:

**Communication Excellence: Manage and address inbound phone inquiries promptly and professionally.

**Issue Resolution:** Proactively address and resolve agent issues raised through tickets and other feedback mechanisms.

**Agent Onboarding:** Efficiently set up systems for new agents and provide comprehensive walkthroughs to ensure they are comfortable and confident.

**Virtual Orientation:** Conduct orientation sessions for newcomers using Zoom, ensuring they feel integrated into our team from day one.

**Data Integrity:** Ensure agent profiles are comprehensive and up-to-date, gathering any missing information as needed.

Qualifications and Skills:

- A minimum of 1-2 years in a call center role or similar customer support environment or technical support role.

- Prior experience in administrative roles in the real estate industry will be viewed favorably.

- A dependable team player who thrives on clear instruction and cooperative tasks.

- Stellar verbal and written communication abilities.

- Capacity to manage significant work volumes efficiently, even in high-pressure situations.

Why Join LPT Realty?

Be part of a team that values support and synergy. At LPT Realty, we believe in equipping our agents with the best tools and support, and that starts with having an outstanding support team. Join us and play a pivotal role in the real estate journey of countless agents and clients.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Office
• Remote

Application Question(s):

• Are you available to work West Coast Business hours (9am-6pm PST)?

License/Certification:

• Real Estate License (Preferred)

Work Location: Remote