Customer Support Specialist (Remote)

We are seeking for a Customer Support Specialist who will communicate directly with customers to solve problems, answer questions, and give advice and support. Key elements of the role include familiarity with the company’s products and services, and the ability to quickly identify and address customer needs. Success in this role will be demonstrated by improvements in the company’s reputation in delivering outstanding Customer Support.
Customer Support Specialist Job Responsibilities and Duties
Answer emails from customers
Establishes trust
Assists customers with solving problems
Reports common product and service complaints
Helps customers make use of different features
Records complaints and feedback.
Customer Support Specialist Job Requirements:
Has prior experience in customer service
Proficient in MS Office
Knowledgeable in operating help desk software
Excellent written and verbal communication skills
Strong interpersonal skills
Has a positive and professional work attitude
Associate or Bachelor’s degree required