After Hours Supervisor

Posting Details
Job Posting Information
Posting Number
PG193861SP
Internal Recruitment
No
Working Title
After Hours Supervisor
Anticipated Hiring Range
Commensurate with education & experience
Work Schedule
24/7 operation - 2nd & 3rd shifts, weekends, & holidays
Job Location
Raleigh, NC
Department
CVM Teaching Hospital
About the Department
The NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The hospital staffs over twenty clinical services with board certified specialists that are nationally and even internationally renowned, ensuring the VH is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, nearly 35,000 patients are treated in the VH. The VH provides compassionate care, state of the art specialty health care, expert clinical instruction for 4th year veterinary students from College of Veterinary Medicine, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.
Essential Job Duties
This position provides After Hours oversight in both the Randall B. Terry Jr. Companion Animal Medical Center and the Equine and Farm Animal Veterinary Center. Both hospitals are composed of Veterinary Technicians, Veterinary Assistants, Kennel Staff and Client Service Staff, all uniquely trained in various areas to provide support for patients and clients needing specialized care for an array of small and large animal elective and non-elective treatments and procedures.
A person in this position must possess advanced knowledge of veterinary medicine in both small and large animals, and a strong desire to work with a team of diverse individuals, providing guidance and leadership in a fast paced environment. A person in this position will need to have excellent critical thinking skills to be able to question, analyze, interpret and apply inductive and deductive reasoning quickly and efficiently in order to manage a variety of situations
The position provides essential patient, departmental and hospital coordination of workflow, information and teaching with management duties to include, but are not limited to;

• Acts as a liaison between hospital administration, departmental supervisors, and clinicians to ensure that patient to technician ratios are appropriately distributed, SOPs are followed, transfer of patients from one department to another are planned and an overall support of communication between all departments.
• Reports to Hospital Administrator & Directors daily for updates and strategies on upcoming staffing and patient care needs. Informs area supervisors of staffing changes and needs within departments
• Ensures that all patients in these areas will receive high quality care by monitoring and managing the flow of patients, staffing needs and communications. The incumbent will be responsible for actively managing teams with frequent and direct communication on day to day responsibilities and coordination with technicians and clinicians to determine workflow related to case assignment, on-call needs, redistribution of staffing, and after-hours consultations with faculty and/or administration.
• Partners with hospital and college leadership to manage After Hours needs for the Friends of the College(FOC) program. Necessitating direct client communication, coordination of visit, and liaise with the FOC manager for continuation of care
• Communicates with clients and rDVM to assist with any challenging communication and/or billing issues.
• Responsible for After Hours funding requests, including; review, verification of criteria, approval/denial and collection of all necessary documentation
• Ability to resolve complex, unanticipated situations through identification, de-escalation, and notification
• Carry out employee relations processes including; risk assessment, concerning behavior assessment, QPR strategies, and safety reporting
• Conducts shift performance management; ensuring human resources policies and related information are shared with employees; Supervise and coach through complex work situations; resolution of problematic employee issues
• Participates in interview and candidate selection process
• Oversees training for all new After Hours employees & students through collaborative efforts with departmental supervisors & training technicians through review of training manuals, SOP, and other educational platforms
• Actively participates in performance improvement initiatives in areas of responsibility including SOPS, patient care, safety, billing, charge capture and reconciliation.
• Aids in the development and implementation of the mission, goals and objectives of the NC State Veterinary Hospital. Assists administrators along with each supervisor in the planning, coordination and implementation of initiatives, training modules, and hospital wide goals
• Oversees all record documentation with a variety of data relating to communications, billing, and patient care with use of hospital information systems.
• Oversees orientation, teaching, and coaching new staff, students, interns and residents in related policies, procedures, and patient care
• Ensures staff are following hospital standards, infectious disease and hospital policies, along with OSHA, EHS and radiation safety policies and trainings
• Prepares department and staff for an array of inspections

* This position will be eligible for shift differential *
Other Responsibilities

• Other duties as assigned

Qualifications
Minimum Experience/Education
Bachelor's degree and two years of general research experience; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications

• Previous experience in a canine / feline veterinary setting.
• Previous supervisory experience
• Previous experience with equine and farm animal patients
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Ability to communicate professionally and effectively at all times and maintain professionalism in emotionally charged / challenging situations.
• Ability to provide high quality customer service.
• Ability to lift up to 50 pounds, with or without reasonable accommodations.
• Ability to work beyond scheduled work hours when needed.
• Ability to work effectively as a member of a team and be an active participant in problem solving and team advancement.
• Ability to work effectively with computers and electronics.
• Ability to work independently and practice good judgment to ensure high quality care for all patients and request assistance when needed.
• Desire to teach 4th year veterinary students

Preferred Qualifications

• Previous experience as a veterinary technician preferably at a teaching hospital.
• Licensed/Registered/Certified by any state
• Graduation from an AVMA fully accredited two- or four-year Veterinary Technician program.

Required License or Certification
N/A
Valid NC Driver's License required
No
Commercial Driver's License Required?
No
Recruitment Dates and Special Instructions
Job Open Date
02/29/2024
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
03/07/2024
Notice to Applicants
Please note that the work history on your resume must also be included in your application.
Special Instructions
In addition to your application, please attach a resume, cover letter, and contact information for at least three (3) professional references.
Position Details
Position Number
00108446
Position Type
SHRA
Position Classification Band Title
Research Operations Manager
Position Classification Band Level
Contributing
Position Classification Salary Range
$ 53,853 - $ 125,338
Salary Grade Equivalency
GN10
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00
Appointment
12 Month Recurring
Mandatory Designation - Adverse Weather
Mandatory - Adverse Weather
Mandatory Designation - Emergency Events
Mandatory - Medical Emergencies
Time Limited Position
No
Time-Limited Appointment Length (if applicable)
Department Id
192001 - CVM Teaching Hospital
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.