Adventure Park Guest Services Attendant (Part-time)

Salary: $20.00 Hourly
Location : Frisco, CO
Job Type: Seasonal Part Time
Job Number: 2023-0627
Department: Recreation Admin & Adventure Park
Opening Date: 06/27/2023
Language Pay: Fluency in Spanish is compensated based on proficiency measurement from the American Council of the Teaching of Foreign Languages structure
Job Description
SKI FREE @ Copper
Activity Reimbursement
Retention Bonuses
End-of-Season Bonus
Desired start date: 11/13/2023 & estimated end-of-season date: 4/7/2024
This hourly position is responsible for delivering exceptional guest service through telephone, email, and in-person interactions. This position uses recreation software to make reservations, sell tickets, register guests for recreation programs and make facility reservations. Attendants also work in the day lodge café and responsibilities include food preparation, sales and cleanup. Attendants will be required to assist with special events, including birthdays and weddings, and other Adventure Park activities, both indoor and outdoor operations.
Responsibilities

• Provides exceptional guest service to all Adventure Park guests by giving appropriate information, directions and conducts all transactions with a smile, eye contact and clear communication.
• Utilizes a variety of software to assist guests. Makes reservations and conducts various sale transactions.
• Maintains a high level of knowledge regarding all Adventure Park and Recreation and Cultural Department programs, facilities and services.
• Answers repetitive questions, scenarios and tasks with professionalism, politeness and courtesy both in person and on the phone. Might be on the phone up to 8 hours making reservations.
• Creates and redeems reservations for all Adventure Park and Recreation and Cultural programs.
• Responsible for food preparation and use of point of sales while attending the cafe following all safety practices as well as standard procedures of food service kitchen.
• Utilizes sales techniques to sell retail merchandise food and beverage.
• Informs guests of Adventure Park safety practices, operating rules and regulations and help to enforce these rules as necessary.
• Interacts with and maintains professional attitudes and relationships with guests, co-workers and management in a positive, professional manner at all times using appropriate language and conversations.
• Communicates as appropriate with other staff and supervisor about concerns or when assistance is needed.
• Utilizes appropriate cash handling procedures.
• Produces neat, organized and accurate closing reports.
• Ensures the Day Lodge facility indoor and outdoor is clean, well-maintained, items are stocked and well display, and presentable to guests.
• Assists with opening and closing procedures including but not limited to counting till, locking and unlocking building, facility cleaning, trash removal, vacuuming, sweeping and opening and closing of kitchen.
• Communicates in a timely and professional manner with citizens, visitors, and Town of Frisco staff.
• Adheres to all Town of Frisco and Recreation and Cultural Department policies and procedures; including but not limited to safety, accounting, and maintaining grooming and uniform standards.
• Works in a team-based environment supporting the Adventure Park and Recreation and Cultural Department, the Town of Frisco, and the initiatives of the Director and Managers.
• Performs other duties as may be assigned by management.

Other Responsibilities:

• Adheres to Town of Frisco policies, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Ability to function and make good decisions in the absence of a supervisor.
• Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
• Performs other job duties/responsibilities as assigned by management.
• Employees are held accountable for all duties of this job.

Requirements
Education:

• GED or High School Diploma- preferred

Computer Operations:

• Microsoft Word and Excel- preferred
• POS and booking systems- preferred

Licenses, Certifications or Accreditations:

• Valid Colorado Driver's License- preferred
• CPR/AED & First Aid Certification (Provided by the Town)

Previous Work Experience:

• 1 year of guest service- required

Language Ability:

• Must be able to communicate verbally and written in English- required

Other:

• Must be able to multitask in a high pace environment- required
• 1 year experience handling cash- preferred
• 1 year experience with retail and food/beverage operations- preferred

Additional Information
LIFTING: Does the job require weight to be lifted or force to be exerted? If so, how much and how often?
Up to 10 Pounds: 2/3 OR MORE
Up to 25 Pounds: 2/3 OR MORE
Up to 50 Pounds: 2/3 OR MORE
Up to 100 Pounds: UP TO 1/3
More than 100 Pounds: NONE
OTHER PHYSICAL ACTIVITIES REQUIRED: How much on the job time is spent performing the following?
Standing: 2/3 OR MOREWalking: 1/3 TO 2/3Sitting: 2/3 OR MOREUsing hands to finger, hands to feel: 2/3 OR MOREReaching with hands and arms: 2/3 OR MOREClimb or balance: 1/3 TO 2/3Stoop, kneel, crouch or crawl: 1/3 TO 2/3Talk or hear: 2/3 OR MORETaste or smell: 2/3 OR MORE
OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:
Indoor/Outdoor: 90% indoor - 10% outdoor
Hazardous Materials or Noise: Crowd noise
Holidays/Weekends/Evenings: Yes, based on business needs
Equipment Used in Job: Computer, copy machine, telephone, fax, microwave, coffee machine, panini press, hot chocolate machine, food warmers, roller grill, grill, ice machine, and printer.
Other: The position requires the ability to travel over snow and ice in challenging weather conditions.
Required to work flexible schedules including weekends and holidays between the hours of 8:00am and 9:00pm.
This position also requires speaking with guests in a crowded, noisy environment from behind a counter.
Specific vision requirements for this job:
Close Vision: yes
Distance Vision: yes
Color Vision: yes
Peripheral Vision: yes
Depth Perception: yes
Ability to adjust focus: yes
The Town of Frisco is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.
We offer Town wide activities such as:

• Hikes
• Marina Activities
• Nordic Ski Clinics
• Bike to Work
• Trail Maintenance/Restoration

Other discounts and incentives
Full list of incentives: (note the job-type category columns for appropirate incentives)

• Verizon and Sprint
• Silverthorne Rec Center
• Nordic Pass
• Tubing Pass
• Eight Free Friends and Family Tubing Hill Passes
• Discounted Copper Ski Pass
• Use of trash dumpster and compost bins
• Merchandise and services at our facilities
  • Adventure Park
  • Nordic Center
  • Marina
  • Historic Park and Museum
  • Visitor Information Center

01
Are you at least 18 years old?

• Yes
• No

02
How many years of guest service experience do you have?

• No Experience
• Less than 1 year
• 1 to 2 years of experience
• 3 or more years

03
How would you rate your general computer skills (Microsoft Office, Internet and Social Media)?

• Poor
• Fair
• Good
• Excellent

Required Question