Advanced Engineering Specialist

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The Role
Are you mechanically inclined and like traveling and working directly with Customers? If so, join our team as an Advanced Engineering Specialist! In this role, you will have advanced product / technical expertise and demonstrated proficiency in technical support trouble shooting, repair and qualification procedures of laboratory and pharmaceutical GMP equipment. As an Advanced Engineering Specialist, you will provide high level technical support to Customers and technicians, provide on-site Customer training, execute qualification services as part of the product commissioning process. To be successful, you must have exceptional communication skills and practical experience with the service and repair of electronic and/or electromechanical equipment. We are looking for applicants with either a Bachelor of Engineering with 2+ years of mechanical or electrical engineering experience or a Bio Medical Technician with 10+ years of experience working with STERIS or similar equipment.
This position is supporting our Western Region, central to Dallas, TX. Position is open to remote work opportunity in Western US cities with reasonable access to major airport.
What You'll Do

• Provide technical support and part identification for inbound requests from online sources, incoming phone calls and other departments for internal and external customers on both current and non-current equipment.
• Oversee the transition of complex projects or custom equipment from manufacturing to field installation and start-up. Attends FAT's, provides onsite support and training to local service personnel, identifies any special spare part requirements, and recommends revisions to corresponding service documentation.
• Provide onsite support and training in the execution of LS specialty services including NIST calibration, IQOQ, PQ, Empty Chamber Heat Distribution Studies, Steam Quality Testing, product commissioning, equipment modification projects.
• Provide onsite troubleshooting and resolution support of escalated technical support issues, as necessary.
• Act as an escalation point for resolution of technical issues on given product assignment. Provide on-site technical support, as necessary.
• Troubleshoot and analyze technical problems. Collaborate cross-functionally with current products engineering, quality, supply chain, R&D, etc. to resolve immediate issues and implement changes to prevent future problems.
• Perform service & maintenance training on assigned products to technical support personnel, field service representatives, and customers.

What You Need To Be Successful

• Bachelor's Degree - Engineering or related field with 2+ years of relevant experience.
• Or, two year technical degree with 10+ years working with STERIS equipment or similar.
• Demonstrated experience with:
  • Execution of equipment qualification services (SAT, IQ/OQ, PQ).
  • Service and repair of both electronic and electromechanical equipment.
  • Customer interface technical/service experience.
• Maintenance, troubleshooting and repair of STERIS-specific equipment preferred.
• Ability to solve complex mechanical/system problems utilizing technical manuals, publications, and engineering support.
• Computer skills: proficient in Microsoft Word, Excel, and PowerPoint
• Excellent communication and public relations skills.
• Excellent documentation/record keeping skills.
• Demonstrated ability to define problems, collect data, establish facts, draw valid conclusions and interpret a variety of technical data and documents.
• Valid driver's license and ability to travel globally-have a valid passport or able to get one.

What We Offer

• Competitive Salary
• Annual merit bonus and incentive plans
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Extensive service training and coaching program
• Tuition assistance
• Opportunities for advancement

#LI-MM1
Pay range for this opportunity is $67,060.00 - $90,279.00. This position is eligible for [BONUS PARTICIPATION] OR a [INSERT COMMISSION RATE RANGE, IF APPLICABLE] commission.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company's 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Req ID: 40309
Job Category: Service/Technical Services