Admissions Specialist (Wed -Fri 11Am-9:30/ Sat 8Am-6:30Pm)

We are looking for you! Do you want to be a part of the team that transforms lives? Cumberland Heights is more than a campus on 177 acres, it’s a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional, and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.

Cumberland Heights Foundation offers a comprehensive benefits program, which includes:

• Medical, Dental and Vision effective 1st day of month following 28 days of employment
• Employer Contribution for Health Saving Account or Health Reimbursement Account
• 401K with Company match up to 5% after 90 days of employment
• Paid Time Off (PTO) accrual beginning day (1) one and up to 20 days of PTO the first year

POSITION SUMMARY

The Admissions Specialist is responsible for assisting patients and their families through the various stages of the admissions process. This position evaluates referrals in terms of appropriateness for services offered by Cumberland Heights. This position also counsels with the client on the recommendations, cost, and probable efficacy and duration of treatment services. The Admissions Specialist operates under the clinical supervision of a LADAC or other appropriate licensure.

PRIMARY DUTIES AND RESPONSIBILITIES include some or all of the following:

1. Screens inquiry calls and conducts face-to-face chemical dependency assessments to determine appropriateness for admission, consulting with a clinical supervisor as needed.
2. Communicates clearly to each prospective client their treatment options and their probable financial responsibility.
3. Meets scheduled appointments in a timely and professional manner.
4. Determines probable efficacy of treatment programs offered by Cumberland Heights as they relate to each potential patient and makes alternate recommendations as indicated; consulting with a clinical supervisor as needed.
5. Communicates and cooperates with other admissions staff, benefits verification, clinical staff, medical staff, and UR personnel.
6. Provides timely and complete documentation of the admissions process.
7. Performs CPR and First Aid as needed.
8. Documents pertinent clinical information into the electronic patient record.
9. Ensures that a welcoming, safe, and healing environment is maintained for each patient and family throughout the continuum of care.
10. Recommends ways to improve the quality and delivery of services.
11. Maintains confidentiality of company and patient information.
12. Reacts productively to change.
13. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

An ideal candidate is an independent and curious self-starter with a demonstrated ability to produce high quality work in a fast-paced and ever-changing environment, along with a high tolerance for ambiguity and a bias toward action. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree or CPRS with one year of behavioral healthcare experience required; Bachelor’s degree in Social Work, Psychology, or related field and active pursuit of LADAC preferred.

OTHER SKILLS

Ability to lift 30 lbs; ability to push/pull 100 lbs; ability to speak, hear, see, sit, walk and stand; ability to speak, read and write in English; excellent customer service and interpersonal skills; good problem-solving and analytical skills; excellent written and oral communication skills; computer keyboard skills with ability to quickly learn and use clinical software; knowledge of signs/symptoms of intoxication/withdrawal of alcohol and common drugs of abuse; knowledge of general options for addiction treatment; excellent interviewing skills; excellent observational skills; ability to work calmly, professionally and as an ally with people in crisis; CPI, First Aid/CPR certified or eligible; knowledge of and ability to apply information regarding age/cultural/population specific characteristics to patient care in assigned area. If recovering, two years of verifiable abstinence required with five years preferred; active participation in the appropriate Twelve Step program preferred.

WORK ENVIRONMENT

Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions. Position requires frequent contact with people in crisis, including those who are chemically impaired and/or volatile and may require additional safety precautions. Position is subject to varying shifts, including weekends.