Admissions Info Specialist

• $36,300 Annual, Non-Exempt (Eligible for overtime)
• 40 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability: Yes

This position is responsible for the conversion of submitted applications to completed. The Admissions Specialist is tasked with creating new student files, entering application data, imaging files and corresponding with applicants. In addition, the Admissions Specialist completes a review of admission requirements and credentials for academic preparedness, obtaining transcripts, test scores and other required materials as appropriate.
Extreme attention to detail and accuracy is essential for this position. This individual must be a problem solver and assist with the day-to-day workflows that support the Admissions mission and the overall mission of the University.

• Download and process applications in relevant databases to ensure accuracy of student admission files.
• Enter and review application materials in multiple databases and match critical elements to process applicant files.
• Create new electronic files for students.
• Assist with electronic assignment and updating of student checklists.
• Evaluate student files to verify completeness and academic preparedness.
• Correct insufficient or duplicate data files.
• Track files to see if all required documents are received and communicate with students regarding missing or incomplete documents.
• Process registration information and communicate with student outstanding checklist items required. • Determine residency for tuition purposes.
• Other application processing tasks as relevant.
• Serve as back-up to other Admission Specialists.

35% - Admission of new students

• Calculate and review GPA and test scores.
• Send completed applications to appropriate departments for review.
• Communicate with department chairs and directors regarding the status of applications.
• Publish official decision letters reflective of recommendation of the faculty.
• Prepare admission files that do not meet admissions’ standards for Associate Director to review with Student Academic Standards Committee.
• Process correspondence/non-term-based applications and route to the Registrar’s Office for course registration.
• Process collaborative student applications for the Registrar’s Office.
• Manage and track application fee and waiver processes.
• Run reports, analyze data, and schedule communications for application materials.

10% - Provide superior customer service and communication

• Communicate through email, phone and in-person with applicants to answer questions regarding their application and the application process.
• Communicate with faculty and staff regarding the status of applications and application materials.
• Answer incoming calls professionally and provide customer service to students, faculty, staff and the general public on behalf of the University.

5% - Work as a team member to promote the success of the University Admissions Office and the University as a whole

• Attend professional development opportunities as appropriate.
• Serve on UND committees as appropriate.
• Support the workplace culture of the unit by demonstrating the professional conduct and values expected of all employees. • Represent UND in a professional manner at all times by providing excellent communicate and customer service.
• Assist in processing department mail.
• Perform additional duties as assigned.

100% - As a UND employee in the Enrollment Management Unit, it is expected to treat staff, faculty, students and families in a cordial, civil, and respectful manner and at all times, practice the principles of honesty, respect, and integrity; communicate in a professional, positive, and respectful manner; exhibit ethical behavior.

• Abide by UND’s Enrollment Management service standards
• Attend annual training
• Support the workplace culture of the office by demonstrating the professional conduct and values expected of all employees.
• Represent UND in a professional manner at all times by providing excellent communication and services. • Perform additional duties and tasks as assigned.

This position is Eligible for Hybrid Work Location which will be reviewed annually. Schedule to be determined after successful completion of 6 month training period.

• Willingness to learn and adapt to new technologies.
• Strong critical thinking skills.
• Strong written and verbal communication skills.
• Strong organizational skills and demonstrated ability to manage multiple tasks simultaneously.
• Ability to represent the University in a professional manner.
• Demonstrated problem solver.
• Ability to work independently and as a team player.

• Equivalent of successful completion of high school diploma or GED.
• 1+ years related experience.
• Data entry experience.
• Demonstrated experience with Microsoft Office Suite software.
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

• Associate degree
• Experience with PeopleSoft
• Experience with Salesforce or another CRM
• Experience with imaging system such as Perceptive Content
• Experience directly related to college admissions