Admissions Coordinator

Summary of Primary Duties:

The Admissions Coordinator is responsible for screens, answers, and inquires by telephone regarding program admissions. Admissions Coordinator answers patient referrals, gathers information on perspective patients, mails information packets, and tours prospective patients and their families. The Admission Coordinator conducts initial telephone screening of potential patients and referents.

Primary Duties and Responsibilities:

• Conducts initial telephone screening of potential clients and referents to ensure that clients meet admission criteria.
• Meets with client on admission to conduct face-to-face screening.
• Conducts initial assessment of client problems and needs and reports to clinical team in order to initiate treatment planning.
• Prioritizes client needs and issues related to client orientation.
• Alerts clinical and other staff to any special problems or issues that may affect treatment.
• Takes phone calls of inquiry and effectively answers questions about the treatment program.
• Upon initial contact, provides information to clients and families to help them decide about treatment, prepare for admission, and what they can expect to encounter.
• Completes admission process efficiently and accurately, reviewing documents with the client so he / she is aware of rights and responsibilities and the nature of the various consents and releases that are being signed.
• Provides client and family (if applicable) with orientation material that will help them acclimate to the treatment environment and make informed decisions.
• Orientates the client to the treatment environment with sensitivity to new-client concerns, including potential physical and emotional discomfort.
• Provides referrals for those individuals who are not eligible for the program.
• Provides tours for prospective clients and their families.
• Arranges for obtaining outside medical records in a timely, efficient manner.
• Makes contacts conscientiously, as necessary, to notify concerned individuals of client's arrival.
• Represents the program to referral sources, potential clients, and other outside individuals and agencies in a courteous, professional manner that reflects positively on the program and its staff
• Protects the confidentiality of clients and the privacy of staff.
• Notes client care and environmental issues and communicates with appropriate staff.
• Maintains CRM, Admissions and Housing spreadsheet.
• Maintains and creates all new client charts in EMR system.
• Accepts and utilizes supervision.
• Addresses problems noted by supervisor.

Minimum Qualifications:

• Experience with co-occurring disorders, dual diagnosis approach to treatment
• Ability to effectively work in team environment
• Excellent verbal and written communication skills
• Ability to establish and maintain working relationships
• Ability to work with and supervise others
• Spiritually centered, principled approach to people management
• Demonstrates ability to inspire and motivate the organization
• Basic computer literacy and use of computers ie; e-mail and word processing
• Knowledge of substance abuse and treatment is essential

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person