Admissions Coordinator

Responsible for greeting incoming patients and distributing paperwork. Enters pertinent information into the system including insurance and demographics and handles the processing of insurance. The staffing of the Center is based on a teamwork concept. All employees will be cross trained in other jobs and will be expected to perform duties, other than their normal ones, as required by patient needs.

M-F 630am-3pm

• Promotes the mission, vision, and values of the organization.
• Greets and directs visitors and patients in a prompt, courteous, and helpful manner, answers routine inquiries.
• Handles inquiries and patient intake.
• Maintains updated bed availability and facility services information.
• Ensures paperwork is properly filled out and entered into the system.
• Maintains daily schedules.
• Enters and verifies that all patient demographics and billing information is correct at time of check-in.
• Process encounters daily for/and balance to copayments; collect balances due at time of check-in.
• Answer calls from patients, insurance companies or incoming calls, as necessary.
• Direct patients to relevant areas of building and perform tours.
• Assign patients to room, obtain signed statements and store patients’ valuables.
• Keep admission desk clean and organized.
• Contact nurses and doctors about surgeries and meetings.
• Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.
• Performs a variety of routine typing assignments as appropriate to the position; may draft basic correspondence, enter data, and print letters, labels, reports and/or other materials; creates and mails form letters.
• Copies, files, and/or scans and saves materials as requested; sends facsimiles. Maintains, processes or updates files, records, and other documents.
• Orders, stocks and/or distributes office supplies; makes coffee and maintains patient refreshment center.
• Develops and maintains an effective working relationship with patients, families, visitors, and staff.
• Documents concisely, precisely, and accurately on all records or documents as indicated by policy.
• Participates in quality assessment activities as directed for continuous improvement of the facility.
• Maintains confidentiality of patient and Center related business.
• Regular, physical attendance on a predictable basis is essential to the performance of this job.

Knowledge, Skills and Abilities

• Communication skills: the ability to convey written and verbal information accurately and effectively.
• Excellent listening skills, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Must have excellent computer skills in Microsoft Word, Access, Excel and Outlook and the ability to learn the internal operating system.
• The ability to work concurrently on multiple projects with varying priorities. Works well under pressure and within deadlines and gives great attention to detail.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• The ability to read and understand information and ideas presented in writing/type.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Time management: the ability to manage time. Ability to be flexible with schedules and duties; including, willingness and ability to work overtime.
• Excellent judgment and creative problem-solving skills. Self-reliant, good problem solver results oriented.
• The candidate will be highly motivated and work well both independently and in a team environment.
• Detail oriented, trustworthy, accurate work output and organized.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience and/or training in related field, preferred.