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SalaryDescription of Work
Grade: NC09 / Salary Range: $38,516 - $67,404
*This is an anticipated vacancy*
This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities.
The DMV Customer Contact Center, located in Rocky Mount, provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast paced, performance-based call center environment responding to inquiries via phone and e-mail. Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports. Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.
Knowledge, Skills and Abilities / Competencies
Applicants must submit an application that clearly reflects work experience that demonstrates the following:
- Experience analyzing, interpreting, and/or evaluating information or data.
- Experience completing and maintaining records and reports.
- Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
- Experience with customer service by phone and/or in person with diverse clientele.
- Experience in Microsoft applications and/or mainframe databases.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.
High School or General Educational Development (GED) diploma and four years of administrative experience; or an equivalent combination of education and experience.
Supplemental and Contact Information
Supplemental Contact Information: Sharon Ashe (919) 615-7231
Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.
NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.
