Administrative Sales Support Specialist

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an Administrative Sales Support Specialist for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 6 Months Contract

Location: Marlborough, MA (Hybrid)

Role: Administrative Sales Support Specialist

Primary Skills:Administration

Role Description: The Administrative Sales Support Specialistmust have at least 2+ years of experience.

Responsibilities:

- Enter fax, phone, and email orders for the Surgical division into Oracle Order Management

- Respond to customer inquiries via phone, fax and email including edits to existing orders, proof of delivery, order status, sales contact information, etc.

- Maintains customer records by updating account information

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Maintains financial accounts by processing customer adjustments.

- Recommends potential products or services to management by collecting customer information and analyzing customer needs

- Manage online store registration and inquiries

- Ensure all auditing requirements are met via verbal order acknowledgement or documentation attachments within the order, including necessary approvals

- Work closely with the local sales representative on order status and other Customer related inquiries

- Collaborate with internal partners such as Marketing, Strategic Contracting and Sales Support for new product launches, promotions and training to provide valuable feedback for continuous improvement.

Experience:

- Bachelor’s degree OR 1-2 years previous Support Service experience in a fast paced setting

Skills:

- Ability to deliver Superior Customer Service utilizing problem solving and conflict resolution strategies

- Must have quality focus, attention to detail and the ability to analyze information to drive solutions

- Highly proficient using a PC, the internet and MS Office applications especially Outlook

- Experience being in a call queue, and entering purchase orders into an order management system - Oracle or Salesforce

- Demonstrates the ability to communicate clearly and concisely, both orally and in writing

- Must be able to demonstrate good time management and organizational skills, including the ability to multi-task

- Positive, can-do attitude and the ability to work successfully in a team environment

- Flexibility with regard to schedule during quarter end, or peak volume times is required

- Punctual, regular, and consistent attendance

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 2+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Srinivas Rao

Recruiter Phone: 412-684-6336

Equal Employment Opportunity