Administrative Quality Training Specialist

Job Summary
RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for an Administrative Quality Training Specialistto join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!As an Administrative Quality Training Specialist and under direction of market leadership and in collaboration with corporate teams, you will implement strategies focused on training, quality assurance (QA), and process improvement for the administrative teams at multiple centers within a market. This is a full-time position with varying shifts and has the opportunity to be remote.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
(65%) Staff Training Support

• Serves as market's subject matter expert on assigned administrative areas or processes
• Develops standardized content and trains the new administrative team members on procedures and best practices, and develops additional training materials, or hands-on training for existing administrative groups or individuals as needed
• Monitors center and market performance metrics, providing regular and timely updates to applicable team members
• Ensures comprehensive knowledge of company policies and procedures by all administrative associates
• Communicates regularly to administrative associates regarding appropriate messaging for patients
• Reviews daily errors list from corporate, researching and correcting issues or working with team members to correct, identifies trends, and provides needed coaching to team
• Partners with department leads and supervisors on training and QA for their teams
• Takes a leadership role in staff meetings
• Creates and updates market's training resources as needed
• Provides back-up coverage for administrative staff as requested by supervisor for "breaks, PTO, and other coverage needs

(25%) Collaboration and Process Improvement

• Collaborates with corporate teams, including Revenue Cycle Management and Operations Improvement, and local market leadership on training and process improvement initiatives
• Monitors metrics to analyze trends and process effectiveness
• Reports regularly to market leadership team on initiatives, to ensure progress is being made and goals are met

(10%) Completes other tasks as assigned
Requirements

• High school diploma or equivalent
• 2+ years medical administrative experience
• Must have a working knowledge of Microsoft Office products
• Proficient with using computer systems and typing
• Strong knowledge of medical terminology and medical insurance
• Valid driver's license and proof of current auto insurance

Preferred:

• Previous training experience

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!
RAYUS Radiology is an EO Employer/Vets/Disabled.