Administrative Associate, Care Coordination (Remote)

Bluestone Physician Services’ unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses and social workers collaborate with patients’ other healthcare providers and families.

Bluestone has locations in Minnesota, Wisconsin, Florida and uses a mobile clinic approach to provide care to patients within Assisted Living, Memory Care, and Group Home Facilities. In addition to primary care, Bluestone has a highly developed Care Coordination model for seniors and individuals living with disabilities. Our registered nurses and licensed social workers facilitate patient, family, and clinical partnerships to more than 5,000 members throughout Minnesota.

At Bluestone, our employees are our most valuable asset. We know our success is only possible through the hard work and dedication of each of our employees.

Bluestone has been named to the Star Tribune's Top Workplace list for the 11th year in a row! Bluestone also achieved Top Workplace USA from 2021-2023!

Position Overview:

Join Bluestone as an Administrative Associate, Care Coordinationwhere you will work remotely supporting Bluestone Care Coordinators who work with either MSHO/MSC+ (ages 65+) members or SNBC (ages 18-64, certified disabled) members. As a delegate of Managed Care Organizations, Bluestone’s Care Coordination-led and data driven model of care aims to increase medical support, reduce identified gaps in care and improve overall health and safety of our members. This is a great opportunity to work with a multi-disciplinary healthcare team while gaining valuable experience in the healthcare field. This role requires excellent communication, organization of multiple spreadsheets, and strong problem-solving skills. This position is home-based and may require minimal travel.

Responsibilities:

• Management of work queues related to appointment scheduling, transportation, interpreter requests,and durable medical equipment
• Telephonic contact with members
  • Scheduling Care Coordinator visits with members
  • Scheduling medical care visits and transportation
  • Utilizing and scheduling interpreter services
• Assisting with obtaining needed medical equipment and supplies
• Documentation and form completion
• Participation in Care Coordination meetings
• Other duties as assigned by Operations Manager

Qualifications:

Education/Certification/Experience

• Associate’s degree in Human Services, Public Health Community Service, etc.
• 1+ years experience working in a related field (hospital, clinical referral specialist, patient registration,
  authorizations.)

Knowledge/Skills/Abilities

• Ability to work independently with excellent time-management and organizational skills.
• Creative problem solving
• Proven ability to communicate effectively both verbally and in written forms
• Excellent interpersonal and customer service skills
• Ability to deal with change and ambiguity
• Knowledge of health plan benefits and Medical Assistance preferred
• Familiar with medical terminology preferred
• Comfortable navigating electronic medical record systems and working with patient care notes
• Ability to problem solve and meet deadlines
• Computer proficient
• Demonstrated ability to read, write, speak, and understand the English language
• Demonstrated compatibility with Bluestone’s mission and operating philosophies

Bluestone Benefits:

• Health Insurance
• Dental Insurance
• Vision Materials Insurance
• Company paid Life Insurance
• Company paid Short and Long-term Disability
• Health Savings Account (with employer contribution)
• Flexible Spending Account (FSA)
• Retirement plan with 4% matching contributions
• Eight paid holidays for office closures plus two floating holidays
• Three weeks (15 Days) Paid Time Off (PTO)
• Mileage reimbursement program for field employees
• Company sponsored cell phone, laptop and scrubs
• Regular business hours

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