Administrative Assistant - Practice Management

Description

JOB SUMMARY

Assists the Administrative Coordinator in providing administrative support to the Director of Practice Managment. Duties include answering phones, taking messages, transferring calls to the appropriate person according to their needs. Opens, reads, and distributes incoming mail. Completes forms in accordance with company procedures. Confirms appointments for clients, and visitors. Completes project based work as assigned.

Requirements

JOB REQUIREMENTS

Minimum Education

• Associate or Bachelors degree in Business or Healthcare related field is preferred.

Required Skills

• Able to perform general clerical duties including photocopying, faxing, mailing, and filing.
• Excellent written and oral communication skills required.
• Proficient in Computer skills and basic software programs.
• Capable of maintaining accurate record keeping and filing.
• Must be able to perform duties and maintain personal conduct, attitude and appearance that conform to policies and procedures of TJSCH.
• Skills in establishing and maintaining effective and professional relationships with employees and the public are essential.

Minimum Work Experience

• Previous experience in Practice Management or Healthcare preferred

FUNCTIONAL DEMANDS

Physical Requirements

Sitting - 16-31%

Walking - 1-15%

Standing - 1-15%

Bending/Squatting - 16-31%

Climbing/Kneeling - 1-15%

Twisting - 16-31%

Visual and Hearing Requirements

Must be able to see with corrective lens if needed

Must be able to hear clearly with assistance if needed

Physical/Environmental Requirements

Lifting - 0-50 lbs, 50 or more with assistance

Carrying - 0-50 lbs, 50 or more with assistance

Pulling - Up to 100 lbs

Pushing - Up to 100 lbs

OSHA Category - Minimal potential for direct exposure

ESSENTIAL FUNCTIONS

Essential Job Functions

1. Professionally administers all incoming calls. Accurately records messages, handles inquiries, or directs the caller to the appropriate person according to their needs.
2. Greets guests, employees and physicians in a professional, friendly, hospitable manner.
3. Demonstrates the ability to work independently with minimum supervision on assigned tasks.
4. Demonstrates excellent verbal and written communication skills. Demonstrates exceptional interpersonal communication skills.
5. Demonstrates strong organizational skills
6. Performs general clerical duties to include photocopying, faxing, mailing, and filing
7. Accurately completes forms in accordance with departmental procedures
8. Plans, schedules and coordinates meetings and conferences for the Director and Physicians.
9. Communicates customer and employee related problems/concerns to the Director in a timely manner
10. Establishes and maintains a good rapport and cooperative working relationship with employees, physicians, and other personnel of TJSCH.

NONESSENTIAL FUNCTIONS

1. Non- Essential Job Functions
2. Contributes to an efficient, cooperative, and pleasant office atmosphere.
3. Receives, greets, and directs guests, providing accurate responses in a friendly and courteous manner.
4. Receives , places and transfers calls using appropriate telephone etiquette, handles all information with respect for confidentiality.
5. Completes other assignments as assigned

ORGANIZATIONAL EXPECTATIONS

T.J Pledge

I Will Show Compassion

-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.

-recognize that each and every interaction I have at T.J. Regional Health matters

-show kindness and compassion towards my customers at all times

-be sensitive to the personal and private needs of every customer

I Will Cooperate With Others

-maintain zero tolerance for abusive behavior

-listen and be willing to accept fault when I make a mistake

-never underestimate the power of an apology

-refrain from blame and judgment

-bring a sense of calm to stressful situations

I Will Collaborate With Others

-value myself and every coworker as an equal part of one GREAT team working together

-treat others in a way that I would like to be treated

-participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health

-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults

-speak honestly, seek truth, and act with integrity towards my teammates

-value the uniqueness and expertise that each team member contributes to the whole

-meet the need of the moment, regardless of whether or not it is considered part of my job

I Will Communicate

-smile - at everyone

-always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction

-follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away

-escort any customer in need (visitors, patients) to their destination

I Will Adapt To Change

-be a part of the solution when I am presented with a challenge

-embrace change and set the example for those around me

-accept openly when there are changes that T.J. Regional and/or I have no control over

-manage the expectations of others by explaining duration and next steps as often as needed

I Will Be A Champion

-serve with passion

-view myself as an owner of T.J. Regional Health and act accordingly

-take responsibility for the physical appearance of T.J. Regional Health, including my work area

-go out of my way to daily thank and compliment my customers and coworkers

-dare to make a difference and be exceptional

-constantly try to improve myself and T.J. Regional Health

-speak positively about T.J. Regional, while at work and in public places outside of work

LEADERSHIP CAPABILITIES

Mission, Service, and Values

• Supports the Mission, Service, and Values