Administrative Assistant

Description

Job Description

ADMINISTRATIVEASSSISTANT

Overview: Our Service Administrators are responsible for successfully maintaining an exceptional customer experience. They are passionate about delighting internal and external customers and achieving or exceeding their volume.  The position is non-exempt.

Responsibilities and Duties:

• Tracks the process and payment of all warranty claims within agreed upon timeframes Collect and transfers accurately all warranty information to the repair order when needed
• Communicates effectively with Service Manager to complete all repair order related activities                                             
• Researches and resolves claims not paid in full by the manufacturer, involving management when required
• Reviews the warranty-aging and service receivable report with management to keep all receivables under 90 days
• Promote available training to team members and provide necessary information about sessions 
• Maintains and analyzes training and certification records while informing supervisors of team member achievements
• Warranty registers all new boats, engines, and applicable systems or options 
• Successfully transfers warranty coverage on all sold boats-collecting fees when applicable
• Maintains service delivery follow-up call program-maintaining log with results
• Maintains CSI call program-maintaining log with results
• Submits all dealer inspection reports to manufacturers within necessary time frames                                                                     
• Handles all incoming service phone calls-routes to appropriate service personnel
• Answers incoming dealership phone calls whenever necessary

Key Attributes: 

• Has a continuous learning mindset, develops and maintains a high-level of knowledge 
• Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation and always looks for ways to better serve our customers 
• Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience
• Key Result Areas: Customer satisfaction, both internal and external 

Skills:

• Computer Knowledge 
• Timely Claims submission 
• Attention to Detail
• Excellent Manufacturer Relationships 
• Customer Service 
• Organization of warranty department

Physical:

• Lift 10 lbs. infrequently 

Effective utilization of OneWater business practices.

This Job Description serves as a guide for expected job performance and evaluation. It is not intended to limit individual initiative or limit further cooperation.  The company reserves the right to add, delete or modify responsibilities as deemed necessary.