Administrative Assistant - Generator Division

SPARK YOUR CAREER™ as an Administrative Assistant in our Generator Division by joining RALCO Electric Inc. in Westport MA.  RALCO Electric, Inc. is a full-service electrical company that has been in business for over 35 years and has built a solid reputation as a leader in the electrical industry in Massachusetts and Rhode Island. 

RALCO offers industry leading wages and a full benefits package.   At RALCO you will be valued as a person and a professional!  We are small enough to care but big enough to provide the growth opportunities you need in a rewarding career!  Join the RALCO team today! 

As a Generator Division Assistant you will:

• Be responsible for supporting the Generator Division by answering and forwarding incoming calls appropriately and performing general administrative tasks.  
• Become a proficient user of the Sage software; SM Module, SSO, Agreements, Work Orders, PO Inventory and Hubspot CRM.
• Work effectively with internal team members to assist as needed a smooth transition from Sales, Installation, and Service of generators.

• Champion the RALCO company mission and core values (Teamwork, Passion for Success, Reputation, Relationships, and Respect) each day.

• Be results oriented and possess a strong work ethic.
• Be safety conscious and know it’s not just a sound bite, it's one of your strongest qualities. We want you to leave work each day in the condition you came in.

Minimum Qualifications and Requirements: 

• 2+ years experience in a office setting.
• Valid driver's license with reliable transportation and a clean driving record.

• Demonstrated ability to utilize personal computers and standard Microsoft office software.
• Projects a professional image in promoting RALCO products and services.
• Must be self-motivated and capable of working independently.
• Demonstrated ability to communicate effectively verbally and in writing with proven customer service skills
• Ability to handle multiple tasks accurately

Responsibilities Include:

• Answering incoming calls
• Processing warranty claims
• Schedule Generator Division appointments within the Sage software
• Phone screen all sales leads with a RALCO provided script.
• Process credit card payments
• Outreach to all customers regarding scheduled appointment reminders.
• Maintaining positive customer relationships throughout entire sales and/or service process.

• Work collaboratively with Generator team to assure proper project transmittal and follow up to assure customer satisfaction.

Benefit Details:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k
• Life Insurance and AD&D
• Supplemental Insurances
• Prescription Safety Glass Allowance
• Generous Paid Time Off

RALCO Electric & Generator is an Equal Opportunity Employer/Veterans/Disabled.