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Job ID: 584274
Malone Workforce Solutions is hiring Customer Service Representatives in Lithia Springs, GA. Enjoy excellent benefits and opportunity for growth with the company. These positions are Temp-to-Hire. Working 3pm -11:30pm. Jobs will go fast, so don’t wait! Apply now and make sure to include your resume as they are required!!
PAY RATE : $18.00 PER HOUR
Responsibilities:
- Position requires the incumbent’s performance to meet and occasionally exceed standards as set by the company for safety, quality, productivity and customer services.
- Resolves difficult customer problems. Maintains a good working relationship with customers. Reports all customer feedback and assists the other customer service reps in resolving customer problems.
- Participates in the training of new hires. Provides training for new hires and provides input on performance levels of CSR I’s. Assists with the Customer Service Rep III’s duties.
- Process & input all customer orders. Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and post-inventory records. Follow up with other departments to ensure the service standards are being met.
- Maintains metrics, records & reports as required. Ensures that inventory records are current and accurate. Prepares and maintains other records as required.
- Processes adjustments & produces invoices. Assures proper invoicing of accounts by verifying computer-generated invoices.
- Participates in Inventory Control. Arranges cycle counts and physical inventories and verifies quantities.
- Acts as liaison between warehouse personnel and customer. Resolves problems as they occur and ensures that accurate and complete information is conveyed to all concerned.
- Must comply with written policies as set forth in the company Code of Conduct, Dress Code policy, Attendance program and associate handbook.
Qualifications:
- High School diploma or equivalent required; some college preferred.
- Minimum of two (2) years customer service, inventory control, or accounting experience required.
- Strong Excel, Outlook, Word, and Communication Skills are required.
- Knowledge of distribution and logistics preferred but not required.
Malone is an equal opportunity employer.
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