Administrative And Client Care Assistant

Position Summary

The Administrative and Client Care Assistant plays a pivotal role in providing administrative support while also assisting in Client Care tasks within the RISE facility. This multifaceted role requires a blend of organizational skills, interpersonal abilities, and a dedication to delivering excellent client service. The ACCA will maintain a caseload of 15 billable hours per week and a minimum or 10 hours of administrative time per week.

Responsibilities and Duties

• Manage front desk operations including answering phone calls, scheduling appointments, greeting visitors, processing referrals, and managing waitlists.
• Maintain client records, ensuring accuracy and confidentiality.
• Assist with billing and authorization processes as needed.
• Coordinate with other administrative operations staff to ensure smooth workflow within the office.
• Communicate effectively with clients, families, and other clinical team members to ensure coordinated care.
• Act as a liaison between clients and clinical team members, addressing client inquiries and concerns promptly and professionally.
• Implementation of treatment plan, monitoring the youth’s behavior, reinforcing implementation of the treatment plan by the parents/guardians/caregivers, and reporting to the LABA on progress toward objectives and goals in the form of collected data.
• Actively maintain a caseload to meet minimum billing requirements.

Qualifications

Education / Certifications / Licenses

• Minimum of GED or High School Diploma, Bachelor’s Degree preferred.

Skills and Experience

• 1 year experience in any health care field.
• 1 year of childcare experience.
• 1 year of clerical experience in a clinical setting.

Other Requirements

Driver’s License, pass Criminal Background Check, and availability to work shifts during daytime hours

Rise Behavioral Health Services LLC is an Equal Opportunity Employer, we do not discriminate in employment based on race, color, gender, gender expression, gender identity, gender reassignment, national origin, political affiliation, religious beliefs and practices, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, pregnancy, parental/maternal status, military service, or other protected characteristics recognized by federal, state and local laws.

Job Type: Part-time

Pay: From $22.50 per hour

Expected hours: 25 per week

Benefits:

• 401(k)
• Retirement plan
• Tuition reimbursement

Ability to Relocate:

• West Springfield, MA 01089: Relocate before starting work (Required)

Work Location: In person