Administrative Aide

• Job Type: Support Staff - Union
• Bargaining Unit: SSA
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $61,927.96 - $61,927.96

Position Summary

The Department of Pediatrics is seeking an Administrative Aide to join our team in a full-time position to work within the division of Hematology, Oncology & Stem Cell Transplantation. Columbia University Irving Medical Center’s Department of Pediatrics is a world leader in providing care for children. Our mission areas include Healthcare, Education and Research. We offer care for our patients in over 25 specialty areas as well as individualized care for complex cases. Our Residency, Fellowship and Graduate programs are among the best in the Nation. Our Clinical, Translational and Basic Science research features collaborations across specialties and stretches from the bench to bedside. We also have several active Clinical trials available to our patients.

At CUIMC, we are leaders in teaching, research, and patient care and are proud of the service and support we provide to our community. We apply the same rigor in our commitment to fostering an inclusive, thriving community and caring for our employees and their loved ones. We offer immediate eligibility and invest in our employee's families through comprehensive Health and Welfare,Employee Assistance, Tuition Programs, and Retirement Benefits.

Responsibilities

• Meet and greet patients and triage all new patient visits, with insurance approvals and referrals.
• Verify/update all patient demographic information in EPIC.
• Obtain/verify all patient insurance information and verify patient's insurance eligibility.
• Inform and advise patients of insurance and CU billing protocols.
• Process patient arrivals through the EPIC system indicating arrivals and no-shows; confirm that proper referrals and/or pre-certifications are in place; contact referring physicians, as necessary, for referrals or pre-authorizations; Verify correct EPIC financial class (FSCs).
• Collect all co-pays and patient fees (cash, check, or credit card) at time of service, following Columbia University cash handling protocols.
• Filter/triage calls in order of urgency; Take accurate phone messages.
• Receive all pending patient medical records, scans and reports and scan documents into EPIC.
• Responsible for physician's schedule; maintain and update daily EPIC scheduling templates.
• Monitor EPIC Work Queues for open referrals & follow up (2-3 days before appt).
• Using the EPIC template, schedule-exiting patients for follow up visits; visits to other medical office(s) and ancillary tests and scans.
• Provide exiting patients with confirmations for doctor and diagnostic appointment and the corresponding referrals and pre-authorizations.
• Manage incoming patient messages via the CONNECT PORTAL patient portal by checking the portal daily and either responding to clerical tasks or tasking clinical tasks within the 2-day turnaround timeframe.
• Medical Record Tasking and Follow-up.
• Complete and provide school letters.
• Print and Mail/Fax all New Visit/Consult Letters to providers as needed.
• Print and give patients office visit summary and/or education material in compliance with Meaning Use policy.
• Assist MD/Nursing staff with all patient requests for ancillary testing and authorization as needed.
• Cross Coverage when needed within the Divisions this includes but not limited to telephone, coordinator and front desk.
• Duties will be assigned as needed by Division Administrator, Central Pediatrics Policy or FPO guidelines.
• Performs related duties & responsibilities as assigned/requested.

Minimum Qualifications

• Bachelor’s degree and at least two to three years of related experience or equivalent in education and/or business experience.

Preferred Qualifications

• Bilingual Spanish.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.