Administration Assistant - Weekends

Description:

REPORTS TO: Sr. Director of OperationsFLSA STATUS: Non - ExemptTYPE OF POSITION: Part – TimeWORK MODEL: On-SiteRATE OF PAY: $11.00 hr
Job Summary: The Part-Time Administrative Assistant is an employee who provides front-office support to all Lehigh Valley Zoo departments. The position reports directly to the Sr. Director of Operations, who is responsible for Guest Services, and indirectly to the Chief Operating Officer. This year-round part-time position will work in the front office on weekends. There is potential for additional hours as needed to help with our seasonal events. MAIN DUTIES AND RESPONSIBILITIES:

• Ensure that all guest inquiries and business-related telephone calls and emails are being handled in a proficient, professional and polite manner.
• Ensure that all incoming emails, voicemail messages and faxes are distributed to the correct individual or department
• With guidance from the Director of Operations, handle on-site guest and staff relations including, but not limited to:

- Compliments or criticism relating to the guest experience- Manage business-related visitors- Operate and control the Zoo’s public announcement system- Administer first-aid and record all incidents as per LV Zoo procedure

• Function as the Zoo’s emergency” base” contact:

- Always remain aware of NOAA Weather radio status- Be prepared to handle all emergency situations as outlined in LV Zoo’s emergency protocols

• Operate and Control the Zoo’s Public Announcement System
• Become proficient with the Fareharbor ticketing platform and point-of-sale system to assist customers in making purchases/rescheduling via phone or in person.
• Keep the front office and entryway neat, clean and organized
• Be familiar with the Zoo’s history, Mission Statement, current accomplishments, and future goals
• Other duties as assigned

Requirements:

SKILLS COMPETENCIES

• Knowledge of Microsoft Office including Outlook, Word and Excel
• Exceptional customer service
• Excellent communication skills
• Able to communicate effectively
• Excellent time management with the ability to multitask
• Ability to develop and maintain effective working relationships
• Works well independently and within a group setting
• Problem-solving and analytical abilities
• Ability to communicate in Spanish a plus

QUALIFICATIONS AND EXPERIENCE

• High School Diploma or equivalent
• 1 + years of office experience
• Knowledge of operating office equipment such as telephones, printers, etc.
• Must be able to work weekends and holidays and special events, as needed

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully.

• Physical Demands: Performing the job duties of this position involves walking throughout the zoo grounds, standing for long periods, and other physical tasks, including sit; stand; use hands to fingers; handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employees must occasionally lift and/or move/transport up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment: The noise level in the work environment is usually minimal. While performing these job duties, you will sometimes be required to work outside in all weather conditions throughout the day.