Address
Form of work Job Title - Contact Center Representative
Job Location - Irwindale, CA
Job Duration - 3 months with the possibility extension
Schedule/Hours : M-F 9:30a-6:00p PST
Job Description: Position Overview:
Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products. Scheduler will work in the office via cubicle to support Access established scheduling needs via WQ. Will make Outbound calls, cancel, reschedule, and schedule new appointments based on incoming requests.
Minimum Qualifications and Experience:
TB_HL
Job Location - Irwindale, CA
Job Duration - 3 months with the possibility extension
Schedule/Hours : M-F 9:30a-6:00p PST
Job Description: Position Overview:
Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products. Scheduler will work in the office via cubicle to support Access established scheduling needs via WQ. Will make Outbound calls, cancel, reschedule, and schedule new appointments based on incoming requests.
Minimum Qualifications and Experience:
- 5-10 years of experience in customer service.
- Experience in healthcare strongly preferred.
- Experience with EPIC strongly preferred.
TB_HL
