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SalaryJob Purpose: To accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Inbound Operations Department.
Essential Duties and Responsibilities:
- Enter customer orders and scan / index documents as required.
- Schedule the delivery of customer loads.
- Properly document orders in computer and update customer contact information.
- Maintain communications with customers regarding changes delivery schedules and potential service failures.
- Handle all billing for the Inbound Department
- Train associates on tasks of Inbound Departments such as, but not limited to: creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards.
- Clearly understand goals, policies, and procedures of RJW as well as those of the customers.
- Communicate customer problems, leads, and inquiries to the appropriate personnel.
- Maintain confidentiality of company information.
- Recommend improvements and implement approved improvements.
- Update reports as required by operations manager and COO.
- Assist local dispatcher in update of Tee Cards.
- Other tasks as assigned by manager.
Additional Responsibilities:
- Positive telephone personality.
- Capable of being trained to be ‘Phone Assertive’.
- Exceptional customer service skills.
- Organizational and scheduling skills.
- Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.
Qualifications:
- Basic office clerical skills.
- Must be able to type at least 40 wpm.
- 3 – 4 years of clerical experience.
- Basic transportation / logistics experience.
Education and/or Experience Required:
- High School Diploma or general education diploma (GED) is preferred.
Language Skills Sets:
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Computer Skills:
- To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
Physical Demands:
- Must be able to occasionally lift and/or move up to 25 pounds.
- Must be able to activate phone systems utilizing keyboards and buttons.
- Must be articulate and comfortable speaking in front of others.
- Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
- Frequently required to talk, hear, stand and walk.
- Must be able to work in excess of continuous 8 hours when required.
- Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
- Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
- Must be able to speak and communicate clearly over telephones.
- Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.
