Adjuster I, Workers' Compensation

Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.Job DescriptionThe purpose of this job is to investigate and resolve incidents of workers’ compensation claims presenting exposure to the company.Essential FunctionsInvestigate incidents presenting exposure to the companyManage, document, analyze, negotiate, and settle claims for resolutionManage and control claim related documentation including Personally Identifiable Information (PII) and Health Insurance Portability and Accountability Act (HIPAA) related informationManage litigation to obtain favorable outcome and resolutionCollaborate with defense counsel on litigation closure strategyInvestigate, evaluate, and resolve Medical Only and/or Lost Time Employee Injury claims with independent settlement authorityMonitor third-party administrator (TPA) to ensure claims are processed efficientlyProvide reserve recommendation to PFJ corporate management for cases processed by TPA and applicable in-house claimsFocus on loss prevention and hazard correction during claim handlingResolve conflicts with claims in collaboration with senior or more tenured adjusterModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies, and proceduresComplete other duties as assignedQualificationsHigh school diploma or equivalent certification requiredBachelor’s degree in business or related field preferredMinimum three years’ experience in related work experience preferredIntermediate Microsoft Office skillsStrong conflict resolution and problem solving skillsProfessional demeanor when communicating in person, email, or phoneAbility to handle multiple tasks, meet deadlines, and work independentlyAbility to work in a fast-paced environmentExceptional negotiation skillsStrong attention to detailAdditional Information#LI-CH132175

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