Accounts Receivable Coordinator - Collections

OVERVIEW

Bradshaw Home is a dynamic and innovative company operating in the consumer goods industry for nearly 100 years. With a commitment to excellence, we design and distribute a diverse range of products, catering to various market segments. As a leading player in our industry, we prioritize efficiency, quality, and customer satisfaction. We are seeking an experienced Accounts Receivable Coordinator to join our team. The successful candidate will play a crucial role in managing high-volume receivables, cash application, deductions, and collections. The role requires a keen eye for detail, strong analytical skills, and the ability to communicate effectively with both customers and internal stakeholders.

ESSENTIAL JOB FUNCTIONS

• Manage high volume receivables through timely cash application, deductions management and collections working towards
• an overall improvement of cash flow.
• Ability to recognize when customers are exhibiting abnormal payment trends, an increase in deductions, and cash flow
• issues and escalate these issues to Management with a recommended action plan.
• Communicate clearly and effectively in both verbal and written form with customers and internal business partners.
• Establish and maintain effective working relationships with customers to resolve disputes or discrepancies.
• Work cross functionally within the team and with internal business partners to resolve issues.
• Contribute in month end close processes and provide account updates as requested by Management.
• Ensure work is accurately documented within the system for visibility throughout AR team.
• Ability to understand complex workflows and ensure requirements are met.
• Assist in gathering and compiling documents as requested in yearly Audit.
• Ad-Hoc requests as assigned by Management.

COLLECTIONS

• Manage customer aged trial balance to maximize on-time payment.
• Identify missing invoices from customer’s records and work internally to provide or retransmit EDI invoices.
• Effectively pursue payment on outstanding receivables in a timely manner.
• Escalate payment issues, broken promises, and delinquencies to Management.
• Monitor credit limits and recommend order releases when appropriate.
• Collect on denied deductions.
• Ensure customers are utilizing valid credits on account.
• Process credit references.

QUALIFICATIONS, CORE SKILLS AND COMPETENCIES

• Previous experience working in Accounts Receivable department.
• Experience in retail industry and dealing with “big box” retailers a plus.
• Microsoft Office experience with strong knowledge in Excel and Adobe.
• NetSuite and High Radius experience preferred.
• Keen eye for detail and ability to prioritize and organize work to meet deadlines despite frequent interruptions.
• Strong initiative with ability to work with little supervision.
• Ability to work throughout all AR teams and transfer knowledge on customers and denied claims.
• Basic supply chain understanding.
• Strong analytical, research, and problem solving capabilities.
• Daily contact requires courtesy, discretion, and sound judgment.

CORE COMPETENCIES

• Math and analytical skills
• Attention to detail and strive for accuracy
• Persuasive communication style
• Determined and driven to succeed
• Personable, enthusiastic, and passionate
• Excellent interpersonal and communication skills
• Flexible to change