Accounts Receivable Collector

The primary function of the Accounts Receivable Collector within Shoppa’s Material Handling (SMH) is to review assigned portfolio of accounts for past due invoices (dependent upon the customer’s Net Terms) and work directly/indirectly with internal and external contacts to remove barriers preventing payment.  The Accounts Receivable Collector will have experience in B2B collections and understands processes and procedures of billing, collections and formal disputes. This opportunity represents Shoppa’s Material Handling and requires professionalism, strong communication skills, attention to detail, great attitude, and outstanding customer service.

1. Internal/External collection calls or correspondence
2. Establish rapport with SMH customers to effectively manage assigned portfolio
3. Accountable for the reduction of assigned delinquent accounts
4. Responsible for “owning” assigned accounts and seeing things through to completion
5. Enlist efforts and cooperatively work with Sales while escalating to Management as necessary
6. Perform other assigned tasks and duties as they arise to support the Accounts Receivable department
7. The ability to schedule and hold discussions which may need to occur to resolve issues
8. Communicate and follow up effectively with Sales on a timely basis to ensure resolution of issues
9. Submit formal dispute on invoices where payment is not forthcoming due to an internal issue
10. Perform all other duties and special projects as assigned

• 3-5 years’ experience in high volume collections environment
• Bachelor’s degree preferred but equivalent experience will be considered
• Requires knowledge of processes and procedures - billing, collection, accounts payable and Accounts Receivable
• Understands “bad debt” and third-party collection agencies
• Familiar with high level bankruptcy procedures and collection activity on “automatic stay”
• Proficient in MS Office Suite (Word, Excel, Access, etc.);
• Strong interpersonal skills and a team player
• Great customer service and attention to detail
• Excellent organizational and time-management skills
• Ability to establish and maintain positive working relationships with internal/external customer, colleagues and managers