Accounts Receivable Clerk Ii

Job Description

Provides professional customer service to students, families, sponsors, and university departments in person, by telephone and by email concerning student and university accounts, including billing, scholarship, financial aid, outstanding and credit balances, payment, and budget tuition plans. Requires knowledge of policies and procedures across operations of the Bursar's Office and understanding of key student areas such as Financial Aid, Registration, Housing and Dining, Health Center, and Veterans Services. The Accounts Receivable Clerk ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information. This position provides support to the daily operation of the student loans administered by the Office of the University Bursar including monitoring promissory notes, reporting loans to the billing service and collection agencies, reconciling loan balances, and answering borrower correspondence and inquiries. Other responsibilities of this role include tasks supporting the institution's petty cash and human subject payment programs.

Required Qualifications

Experience working in a professional office providing excellent customer service to a diverse customer base.
Experience using general office equipment and computer software such as Word, Excel, and Outlook. Ability to use software to analyze datasets.
Knowledge of Accounts Receivable practices.
Strong analytical skills including the ability to analyze, interpret, and explain complicated financial transactions.
Excellent listening and communication skills.
Strong organizational and time management skills.
Experience working under pressure with a high degree of accuracy.
Experience working cooperatively in a team environment.
Experience working without close supervision and handling diverse tasks while meeting

Preferred Qualifications

A.S. or B.S. in accounting, business administration or similar.
Experience interpreting and explaining university policies and procedures.
Experience utilizing Banner or similar relational database.
Demonstrated knowledge or experience of accounting and collection practices for receivables.

Pay Band

3

Appointment Type

Restricted

Salary Information

Salary range of $38,000-$43,000; commensurate with experience.

Review Date

03/18/2024

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.