Address
Form of work- $38,500 Annual, Non-Exempt (Eligible for overtime)
- 40 hours per week
- 100% Remote Work Availability: No
- Hybrid Work Availability: No
Provide the administrative support required to operate an efficient office, fulfill the primary mission of the Office of Student Finance by providing information and services to undergraduate, graduate, and professional students who require financial assistance to attend the University of North Dakota, and maintain compliance with Federal, State and University policies and regulations governing eligibility and disbursement of educational financial aid.
Duties & Responsibilities - Complete student financial aid processes as determined by Student Finance Leadership- Manage Verification batch processing.
- Manage and Process Documentation of Independent Status Review
- Process incoming verification and independent status documents (tax returns, w2’s, worksheets, etc)
- Determine whether the information on the Institutional Student Information Record (ISIR) is accurate, tolerant, or needs to be calculated; if required, make the corrections to the ISIR in Campus Connection.
- Participate in the Financial Aid Cost of Attendance and award process.
- Effectively communicate with students and families regarding verification requirements and the results of the process.
- Monitor any changes to ISIRs after verification is completed; re-verify if necessary.
- Coordinate with student employees who assist with Verification processing and ensure check-in and communications are handled in their absence.
- Develop and maintain written policies and procedures that are in compliance with Federal and Institutional requirements.
- Assume other responsibilities and/or assist with special projects as designated by the Assistant Directors/leadership team.
- Provide general customer service and office management
- Provide back up coverage to data processing, mail and email.
- Effectively communicate with students and staff and promote a positive work environment.
- Work closely with One Stop Student Service staff to resolve student service situations.
- Provide back-up assistance to all account tech positions in Student Finance when needed.
- Maintain front desk reception area and provide occasional customer service.
- Other duties as assigned.
- Continuous process improvement
- Proactively identify, analyze, and improve upon existing business processes within position and/or within SF/One-Stop
- Use data to identify priorities and monitor outcomes.
- Work with SF and One-Stop teams to implement and promote process improvements to optimize workflow and student service.
100%% - As a UND employee, it is expected to treat staff, faculty, students and families in a cordial, civil, and respectful manner and always, practice the principles of honesty, respect, and integrity; communicate in a professional, positive, and respectful manner; exhibit ethical behavior.
- Attend annual training.
- Abide by UND’s Enrollment Management service standards
- Demonstrated willingness and ability to be receptive to new ideas, cultures, concepts, and technologies.
- Demonstrated acceptance and respect for others’ diversity, abilities, and gifts.
- Demonstrated self-initiative, integrity, and reliability.
- Outgoing personality and ability to display positive demeanor, high energy, and enthusiasm.
- Demonstrated ability to prioritize, problem solve, and multi-task in a fast-paced environment.
- Ability to multi-task.
- Ability to demonstrate positive interactions with students and colleagues in the workplace.
- Excellent communication, interpersonal & organizational skills.
- Ability to model professional behavior, appearance, and job performance in the workplace.
- Ability to interpret and explain complex regulations and policies to a diverse audience, both in one-on-one sessions and group settings.
- Experience working with a team/committee.
- Demonstrated ability to maintain customer confidentiality and handle sensitive information.
- Demonstrated experience in delivering excellent service to students, families, and both on- and off-campus constituents.
- Associate degree or three years of related experience
- Excellent computer skills and knowledge of Microsoft Word and Outlook, with extensive Excel experience.
- Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.
Preferred Qualifications- Experience with continuous improvement strategies and tools.
- Two years experience working in an office setting and/or task-related experience.
- Two years experience in a university setting.
- Experience with PeopleSoft Student Admin module and Perceptive Content.
- Experience with UND policies and procedures.
- One year experience with Title IV regulations.
- Two years work experience in Financial Aid.
