Address
Form of workTitle: Account Relations Associate
Location: Manchester, NH 03101 (Hybrid Schedule 2 days office)
Pay Rate: $20.58/hr
Duration: 17 Months with possible extension
Roles & Responsibilities:
• Assist the Supplier Services Account Executive.
• Assist in the coordination of distribution company resources to deliver services.
• Assist in resolving problems for Electric accounts on 3rd party supply in Connecticut and Western Massachusetts.
• Assist in Maintaining and managing business relationships with active 3rd party Suppliers.
• Help ensure new Suppliers meet the Company's enrollment requirements.
• Facilitate and monitor EDI testing and supplier certification with the appropriate IT teams.
• Work to troubleshoot and resolve supplier issues.
• Assist with any escalated supplier/customer complaints.
• Adhere to EBT Guidelines and assist suppliers/EDI providers to resolve any issues and address inquiries.
• Assist Account Executive to work with various organization levels within and outside of company.
• Participate in meetings for planning, development, implementation, and administration of strategies related to 3rd party suppliers.
Technical Knowledge/Skills:
• Ability to develop and maintain business relationships.
• Ability to act as an assistant to the liaison and to work effectively with various organization levels within and outside of the Company.
• Ability to gather and analyze information helping identify and resolve process and quality issues.
• Strong detail orientation as well as the ability to be thorough and precise
• Qualitative and quantitative analysis.
• Good team work skills, Strong customer service orientation & Ability to multi-task.
• Strong spoken and written communication skills.
• Strong functional understanding of computerized business systems ( Microsoft office, Outlook).
Education:
• Bachelor's degree preferred, or the equivalent work experience
Location: Manchester, NH 03101 (Hybrid Schedule 2 days office)
Pay Rate: $20.58/hr
Duration: 17 Months with possible extension
Roles & Responsibilities:
• Assist the Supplier Services Account Executive.
• Assist in the coordination of distribution company resources to deliver services.
• Assist in resolving problems for Electric accounts on 3rd party supply in Connecticut and Western Massachusetts.
• Assist in Maintaining and managing business relationships with active 3rd party Suppliers.
• Help ensure new Suppliers meet the Company's enrollment requirements.
• Facilitate and monitor EDI testing and supplier certification with the appropriate IT teams.
• Work to troubleshoot and resolve supplier issues.
• Assist with any escalated supplier/customer complaints.
• Adhere to EBT Guidelines and assist suppliers/EDI providers to resolve any issues and address inquiries.
• Assist Account Executive to work with various organization levels within and outside of company.
• Participate in meetings for planning, development, implementation, and administration of strategies related to 3rd party suppliers.
Technical Knowledge/Skills:
• Ability to develop and maintain business relationships.
• Ability to act as an assistant to the liaison and to work effectively with various organization levels within and outside of the Company.
• Ability to gather and analyze information helping identify and resolve process and quality issues.
• Strong detail orientation as well as the ability to be thorough and precise
• Qualitative and quantitative analysis.
• Good team work skills, Strong customer service orientation & Ability to multi-task.
• Strong spoken and written communication skills.
• Strong functional understanding of computerized business systems ( Microsoft office, Outlook).
Education:
• Bachelor's degree preferred, or the equivalent work experience
