Account Manager/Sales

Bode Equipment Company is a turn-key distributor of material handling systems, construction, and loading dock/door solutions. Since 1975, we have offered design, layout, sales, installation, and service. Over the years, we have increased our installation and service capabilities throughout New England. This is one of the many unique capabilities of our firm while others use subcontractors.

Headquartered in Londonderry, NH and having a branch location in Marlborough, Massachusetts, we are well positioned to service our clients throughout the region. Our NH office is focused on serving our New Hampshire, Maine, and Vermont clients. Our MA office is focused on serving our Connecticut, Massachusetts, and Rhode Island clients. Both of our locations have sales and service personnel, and everyone is cross trained to ensure that our clients receive the best service possible.

We continuously strive to be the employer of choice for technicians and non-technicians alike, offering continuous training to increase your skills and grow within the business. We have an exceptional work/life balance for our technicians, keeping the workday to one shift, no one is on call and weekend work is strictly voluntary. Hybrid work schedules are available for office personnel.

Summary:

We are looking for a professional full of potential to learn, grow, and add a special touch to our team. As skillsets and professionalism increase, so do internal growth opportunities. In this position, the Account manager can expect to spend 50% of their time visiting clients, and 50% of their time in a supportive role. We are looking for an “Early Career” Account Manager to be here for the long term and grow into one of our top Salespeople.

This is a full-time position

Job Responsibilities:

• Manage House Accounts and develop new business.
• Regularly and consistently pre-plan account visits with an agenda, service purpose, and selling opportunities.
• Maintain deep knowledge of our products and correctly present and position them in each account.
• Partner with our Outside Sales representatives and Inside Sales representatives to ensure our customers needs are met pre-sale and post-sale.
• Manage customer issue resolution, seek additional opportunities to support the customer’s needs, and support business growth by providing customers with useful information and guidance.
• Build positive, credible, lasting customer relationships based on trust
• Discover and identify customer business growth needs
• Be knowledgeable and experienced in all accounts, staying current with what competitors are offering and how our products are positioned relative to the competition
• Document and maintain account- and customer-specific information
• Participate in sales meetings, on-site training, and supplier events as required
• Aid in consumer retention, brand growth, and profitability
• Maintain attention to detail with new consumer accounts and acquisitions
• Actively engage team members and consumers
• Perform other duties as assigned

Requirements:

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or relevant field
• Proficiency in Microsoft Office and Customer Relationship Management (CRM) software
• Proficient in using mobile devices (e.g., iPad , smartphone) and online communication techniques (email, posting, texting, etc.) in a professional manner
• Able to analyze and understand data and information
• Excellent track record in previous client relations, sales, or account representative roles
• A contagious positive attitude and a true pleasure to work with customers
• Incredible attention to detail and superior time management
• Professional presentation when communicating and interacting with customers
• Effortlessly engages in conversation both in-office with clients and directly with consumers
• Undefined confidence in closing sales and upselling products
• Self-motivated, driven, and high-performance work ethic
• Excellent skills in Customer Satisfaction, Customer Service, and Account Management
• Experience in generating leads and developing new accounts
• Excellent communication and negotiation skills
• Ability to work in a team environment and collaborate closely with cross-functional teams
• Highly organized and detail-oriented
• Proven ability to meet sales targets and drive revenue growth
• Able to build and structure customer presentations and product proposals
• Able to take responsibility for own actions and results; commits to providing a consistently high level of service to customers, suppliers, colleagues, and management
• Must possess a reliable vehicle, a valid driver's license, and the ability to obtain and maintain auto liability insurance on their vehicle in compliance with Bode company requirements.

Physical Demands

• Physical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require lifting/lowering, pushing, carrying, or pulling up to 30lbs

The territory consists of established accounts in Northern/Central Massachusetts from Leominster, MA, East and along the NH border.

Equal Opportunity Policy

R.S. Fawcett, dba Bode Equipment Company, and Insperity provide equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender, genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Up to 50% travel

Ability to Commute:

• Marlborough, MA 01752 (Required)

Work Location: Hybrid remote in Marlborough, MA 01752