Account Manager/Project Manager - Remote

Join the BrightStar Team and Shine!

BrightStar Care, the nation’s leading home care and medical staffing franchisor, is growing! We are adding an Account Manager to help support our National Accounts Team. In this role you will partner with Sales to support implementations with new and existing accounts.

Responsibilities:

• Partners with Sales to support execution of new and existing business in support of BrightStar Care's overall national accounts and regional partnership strategy. Provides support to sales leaders by conducting client meetings, helping to facilitate by organizing and lifting projects that are revenue driving opportunities.
• Understand network capabilities of current product offerings, identify weaknesses and challenges for the Franchisee’s and develop training or processes to resolve these challenges.
• Meet with National Account Sales Team to understand and document partner requirements. Analyze partner needs and Lead High Level Solution Design during sales process to craft appropriate support for BrightStar Owners and staff.
• Meet with Central Intake staff to discuss declines in business, formulate a plan to address the declines that may include working with the partner and continue to drive revenue via Central Intake.
• Maintain library of project management templates and other supporting content and develop new content as required with maximum reuse of past proposal content.
• Serve as voice of partner and SME that understands partner requirements during solution development. Work closely with Product Development to develop partner specific solutions.
• Acquires understanding of partner organization and stays abreast of changes and external conditions in their account's sub-sectors that may impact accounts and makes appropriate recommendations to protect and grow BrightStar market share with accounts.
• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate.
• Conduct on-going trainings for Franchisee’s and staff to ensure we are driving maximize revenue.
• Additional duties as needed.

Qualifications:

• Three years experience and demonstrated proficiency in a healthcare sales support or account management role, successfully supporting multiple accounts, in a metric driven organization.
• Three years of experience working closely with post acute, home health providers, health systems or health plans.
• Experience with change management - successfully helping others manage change in their organizations; a strong aptitude for problem solving and mediation skills.
• Strong communication skills, both written and verbal.
• Ability to travel as needed.

Here are some of the benefits we offer:

• Medical, Dental, Vision, Life Insurance & PTO
• 40lk with matching funds
• Flexible spending account
• Health savings account

Candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:

• Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
• Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
• Do the Right Thing: Honest, Ethical, Tell the Truth
• Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
• Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented

Equal Opportunity Employer

BrightStar Care is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. BrightStar Care participates in E-Verify.

Colorado, New York, Washington, and California Pay Law

The pay range for this position in Colorado, New York, Washington and California is $65,000-$75,000 annually, however, base pay offered may vary depending on skills, experience, job-related knowledge and location.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email brightstarhr@brightstarcare.com.