Account Manager

About InfoDesk www.infodesk.com

InfoDesk is the leading enterprise intelligence management SaaS platform, serving the top 100 companies across global life sciences, government, professional services, and financial services. InfoDesk’s proprietary “Smarter Data” technology gathers, normalizes, enriches, and summarizes content in real-time, from external and internal sources, to deliver business-critical insights that help clients increase their competitive awareness, mitigate risks, and make confident data-driven strategic decisions.

What you’ll be responsible for

• Act as the main commercial point of contact for your clients
• Provide ongoing value, in partnership with other key stakeholders, via QBRs and other client meetings
• Own the full renewal cycle, from initial renewal discussions through to negotiating and renewing the contract
• Own any up-sale and cross-sale opportunities within your allocated accounts
• Ensure that the client is getting the support they need from the Customer Success & Support teams
• Be the owner of any ‘grey area’

You have the following

• You are highly organized
• You can read a room well and know how to act while remaining professional
• You have a proven track record in working with a variety of internal stakeholders
• You have a proven track record and deep understanding in contract negotiations
• You bring energy and a ‘get it done’ attitude
• You are naturally curious
• You have a desire to learn and evolve every day
• You can bounce back from knock downs and motivate yourself to keep going
• You possess excellent communication skills, in writing, over the phone and in person
• You have a familiarity with Salesforce or other Sales enablement tools and CRMs

Other Qualifications

Bachelor’s degree

• Master’s degree in business or a science (advantageous)
• 5+ years sales experience, working at least 5 years with enterprise software customers (or similar)
• Experience in B2B SaaS, with experience in life sciences, professional services, financial services or similar
• Sales training or certifications (advantageous)

Job Type: Full-time

Salary: $75,000.00 - $90,000.00 per year

Experience level:

• 5 years
• 6 years

Schedule:

• 8 hour shift
• Monday to Friday

Location:

• Philadelphia, PA (Required)

Work Location: Remote