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SalaryGeneral Overview:
As the Account Manager at Market Hall you will be the key associate assisting our clients in getting the most from our venue for their wedding or special event. This starts with a client introduction to our planning process, learning about the goals of the guest all while maintaining the exemplary service standards for which Market Hall is known.
Hours: 40-50 hours/week, flexible schedule, must be available nights and weekends
Compensation: Salaried, paid biweekly through direct deposit
Benefits: After a 90 day introductory period, you will receive:
- Paid Time Off (PTO) accruing 1 day a month for a total of 12 days per year.
- Monthly stipend of $225 for health care.
Work Week Schedule:
As an Account Manager, your primary work week will be Tuesday-Saturday. Your work week will start with normal office hours with your time split between onsite tastings and meetings and phone and email communication with clients. On the weekends you will be the opening manager for your client's events, ensuring proper set-up and execution of the event as planned by you and the client. There will be occasional evening work in this role so flexibility in your schedule is necessary. We have availability for events to book any day of the week, so your schedule may shift week to week.
This is primarily customer service position, you will be focused on providing the best possible customer service to our clients. You are not the planner (for weddings, we require our clients hire a planner from our preferred list), but you will assist in many planning details to ensure that the venue provides an amazing experience for the client and the best meal of their life!
We have created a proven process that works to execute events with consistent success! That process is done in four steps:
- Onboarding Meeting with the Client - Your introduction to our new client and their event
- Food & Beverage Tasting - Planned for most weddings, tastings help direct the couples in planning out their dinner and bar menus
- Customer Service and Communication with the Client and Vendors - You will be responsible for floor plan, rental items, venue rental timeline and all of the details needed to create an event to remember.
- Final Walk Through with the Client and their Planner - Confirming all of the information from months of planning leading to event day.
In addition to the above process, you will process invoices for clients, manage vendor communication, and communication with our corporate office.
Summary of Duties: (not all duties are described here)
●Serve as the main point of contact for clients throughout the planning process.
● Manage up to 60 accounts from planning stages to event execution including being onsite from key in through dinner service or beyond.
- Assist other Account Managers in event execution as needed.
● Conduct onsite tastings and walkthroughs.
● Collect payments from clients.
● Approve and collect paperwork from client vendors and review CE orders.
● Flexible schedule is so important as we work when our clients play which is typically nights and weekends with some weekday events.
● Update job knowledge by participating in educational opportunities including networking events and conferences.
● Assist in Administrative Tasks.
Presents self and company in a professional way with casual business attire, on trend language and ideas, and with a positive and hospitable attitude. Business attire is defined as black dress pants or dark jeans, blouses or dresses. No ripped clothing, no spaghetti straps, no low cut tops or short skirts, and no flip flops or open toe shoes.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Paid time off
Experience level:
- 2 years
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
Travel requirement:
- No travel
Education:
- High school or equivalent (Preferred)
Experience:
- event planning: 1 year (Required)
- Food service: 2 years (Required)
- Hospitality: 2 years (Required)
Work Location: In person
