Account Manager

Who We Are: 
Steve and Alma Mitchell founded American Crafts in 1994 with their sons. Together, they quickly built the company into a business catering to the general crafting market. American Crafts has since become known for fresh, clean product design and friendly, personalized customer service.  Products feature bright, vibrant colors and a contemporary feel, inspiring crafters to record their memories in a fun, sophisticated, and stylish way.  American Crafts is one of the most branded crafts companies in the US.
Who We are Looking for: 
As an Account Manager you will work directly with the Sales Representative, Clients, and
various internal departments to help develop oversee programs and manage sales
opportunities. Account Managers are responsible for activities prior to a sales order or official
commitment from the Client.
Job Duties

• Ensure client satisfaction by proactively managing expectations and maintaining open communication with clients, providing regular updates on timelines, deliverables, and addressing any inquiries as a primary point of contact.
• Collaborate with cross-functional teams including Sales Operations, Design, Marketing, Procurement, and Customer Service to align sales initiatives with overall business strategy. Foster clear communication and alignment of goals among team members.
• Lead track programs from initiation to completion, ensuring all tasks are executed on time. Take ownership of project timelines and milestones, driving towards successful project completion.
• Implement account plans for key clients, defining sales objectives, strategies, and action plans. Work closely with sales representatives to execute strategies and achieve sales targets.
• Identify potential risks and challenges that may impact programs or client accounts, and develop proactive strategies to mitigate risks and ensure project success. Implement contingency plans to minimize disruptions and address issues as they arise. 
• Prepare reports and presentations to communicate insights, achievements, and areas for improvement when necessary.

Job Requirements: 

• Demonstrated skills in Account or Project Management.
• Strong analytical capabilities Proficient problem-solving skills.
• Excellent Interpersonal Written/Verbal skills.
• Exceptional attention to detail.
• Ability to effectively manage multiple tasks and priorities simultaneously.
• Strong organizational skills.
• Excellent time management skills.
• Comfortable working in a fast-paced environment. Adaptability to changing circumstances and environments.
• Team player that creates strong working relationships across departments.

Job Qualifications

• 1-2 years of experience in Account or Project Management.
• Basic to Intermediate Microsoft Office skills.
• Experience in Asana preferred but not required.
• Experience in Sage 100 preferred but not required.

What We Offer: 

• Visit https://www.americancrafts.com/careers/
• 401(k)/Roth Retirement
• 401(k)/Roth Matching
• Health, Dental, Vision Insurance
• Life Insurance & Supplemental Insurance
• Paid Time Off, Holiday Pay
• Free Snacks and Soda
• Employee Discount
• Gym Membership
• Fun monthly employee appreciation events (breakfast and lunches, free throw shooting contest, costume contest at Halloween, Christmas party with prizes, and more!)

Equal Employer Opportunity (EEO): 

American Crafts provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, American Crafts complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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