Account Manager

Tasks and Responsibilities

An Account Manager will link Lizard SEM and the specific customer accounts they have been assigned to manage. They carefully assess our client’s needs and look for ways to meet these objectives. If a problem arises, they will coordinate with the appropriate departments within Lizard SEM to resolve the situation.

Duties and responsibilities include:

• Communicating to partners clearly, addressing their concerns, and resolving any conflicts that arise

• Presenting partners’ business concerns and needs to the team

• Explaining new features and expanding existing accounts

• Preparing and supplying business and account updates to the company’s management and clients

• Monitoring the budget of the partner, explaining costs or expenditures, and discussing new terms if necessary

• Following up with partners to ensure they are satisfied with the company’s products or services

• Training partners on standard tools and operating systems

• Ongoing internal training

Account Manager skills and qualifications:

Account Manager needs several skills to perform their day-to-day duties effectively. These skills include:

• Great team player

• Verbal and written communication skills

• An excellent understanding of the company

• Strong negotiation and customer service skills

• Multitasking skills

• Data collection and analysis skills

• Listening skills

• Strong organizational skills

• Emotional intelligence

Experience:

Account Managers should have at least three years of work experience in management, customer service, or business development. Experience working in a digital marketing company is a plus.