Address
Form of workCONTACT ME DIRECTLY TO APPLY AT: *480 *382 *8843 (TEXT OR CALL NICK. V)
Description:
The Pipeline Accounts Manager ensures consistent delivery of a best-in-class client experience through daily energetic and creative engagement with fulfillment functions to meet all service level agreements. As the Pipeline Accounts Manager, you will serve as the central point of contact for clients on PNMAC products, programs, and services as well as all fulfillment issues, status questions, and loan level problem solving.
The Pipeline Accounts Manager will:
Conduct daily review of active pipeline and identify appropriate client follow-up actions
Interact with external clients providing reporting highlighting items requiring action, work with clients to solve open loan level items and document system of record with actions taken
Manage high volume, high net worth, complex client accounts
Review pipeline of all loans within assigned client segment for invalid stipulations or identification of alternative solutions
Identify and resolve client issues/friction and escalate to management as appropriate
Manage individual service level agreements and turn times on all loans in the assigned pipeline
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
