Account Manager

**Don't Apply if you don't have your own social media accounts**

If you live and breathe marketing and creativity, we need to talk! We’re looking for a flexible and versatile Account Manager who will be responsible for the growth of our inbound sales channels. We are a fun and exciting team who is growing quickly and looking to add new talent to our crew! We work hard and play hard here at FMO!

The Account Manager manages between 12-15 clients and is responsible include managing, designing posts and scheduling their clients, creating strategies and brand identities, creating and tracking powerful and effective ad campaigns, and ensuring that all marketing material is in line with our brand identity, growing the following and engagement on the social media channels, designing and optimizing websites. To be successful in this role, you should have hands-on experience with content creation, and social media platforms, and be able to turn creative ideas into effective advertising projects. Ultimately, you will help us build and maintain a strong and consistent brand through a wide range of online and offline marketing channels.

Who are you?

Customer Service EXPERIENCE mandatory - Client facing role, needs to be able to communicate and build client relationships.

An Account Manager is an enthusiast and ultimate team player who will create value in any situation. You understand how to handle and anticipate client needs and how to respond and grow their online communities. You have a passion for making sh*t happen and a hunger to learn how to create meaningful interactions online that drive engagement and extend brand experiences.

You are the ultimate community builder; coming up with strategies and tactics to grow an Instagram account from 0 to thousands in a snap, managing user feedback like a pro, anticipating what’s coming next, and surprising and delighting communities.

Our Account Managers play a critical role in the management of their client roster and online presence to help their clients' businesses grow.

The PITCH

Our Account Manager is both an exceptional self-starter and team player: You have fingers on the pulse of our clients’ goals - particularly how to help them grow on Facebook, Instagram, and TikTok; understand and analyze trends and you offer customer-facing support to our clients to go above and beyond for their marketing needs. This is a full-time role at our Wilmington, North Carolina office.

Responsibilities

• Manage 12-15 Client Accounts to schedule, post, hashtags, tagging, comments, direct messages, and design aesthetic
• Communicate with clients daily in WhatsApp chats to ensure successful delivery of campaigns and managing and exceeding client expectations
• Deploy successful digital marketing campaigns and strategies and your own implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay-per-click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, and performance analysis to find target audiences and behaviors
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partnerships with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a monthly, quarterly and annual basis and allocate funds wisely
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Experience:

• Customer Service EXPERIENCE - Client facing role, needs to be able to communicate and build client relationships.
• Bachelor's degree in marketing, communications, and advertising preferred
• 2-3 years working in a marketing agency highly preferred
• Email design and email marketing
• Digital marketing
• Social media design, posting, and scheduling
• Website development: Squarespace, Wix, Shopify preferred
• Base-level knowledge of real estate, mortgage loans, and the medical industry a plus

Skills

• Demonstrable experience in marketing together with the potential and attitude required to learn and expand skills
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, SEMrush, Omniture, WebTrends)
• Experience in setting up and optimizing Google Adwords campaigns, preferred Google Adwords certified
• Experienced with Google Docs and Google Spreadsheets
• Experienced with Google Business
• A strong sense of aesthetics and brand integrity
• A love for great copy and witty communication and captions
• Ability to flow and embody different "voices" for different clients
• Up-to-date with the latest trends and best practices in online marketing, measurement and the algorithms
• BSc/MSc degree in Marketing or related field or real experience that you can prove
• Social media manager, social media marketing, digital marketing, communication, social media marketing manager

Benefits

• Health Insurance Reimbursement Program after 3 months
• Holidays Off
• 401K Benefits after 6 Months
• 401K Matching

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible