Account Manager Ll

Account Manager

What We Need

FLEETCOR is currently looking to hire an Account Manager ll within our SVS division. This position falls under our Prepaid line of business and is located in Brentwood, TN. In this role, the primary client services contact is responsible for supporting retention, client satisfaction and sustaining client revenue growth of their assigned small to mid-market customers within the Prepaid Operations division. The associate works with customers that have contracted with Comdata’s Payroll, Corporate Disbursement, Corporate Spend, and Incentive products to ensure their cardholders are paid correctly, timely, and within each state’s payroll laws. They work directly with clients and cardholders to provide day to day account support, problem resolution, research, and analysis. They are responsible for developing and executing a client service delivery strategy for their assigned clients around needs, support specifications and account growth opportunities. You will report directly to the Manager of Account Management and regularly collaborate with teams.

How We Work

As an Account Manager ll you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Brentwood, TN office
• Company-issued equipment + remote access
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• This position completes the processing of client requests with minimal assistance and maximum efficiency. 
• Support activities may include account maintenance, order processing, user security, report generation, reconciliation, funding and billing.
• The Account Manager II has mastered complex back office processing, is effective at pro-actively seeking customer impacting information and data, can interpret, act and update data effectively and demonstrates exceptional multi-tasking skills.
• They are able to identify and handle work with minimal supervision.  The Account Manager II is able to effectively mentor others on standard processes and best practices.
• They are essential to the escalation process from the contact center customer issues and processes. 
• The associate is an internal resource for associate questions and caller escalations.
• The Account Manager II will have the ability to lead and structure complex projects relating to the team’s innovation and growth.
• Acting as a change agent as appropriate.

Qualifications & Skills

• A high school diploma or equivalent is required
• Associate or Bachelor’s degree is preferable; or equivalent combination of education and experience is required for the specific job level.
• Two to four years of account management and/or client services experience or outside-related client-facing experience is also required.

• Demonstrate strong interpersonal skills, analytical skills, attention to detail, follow-up skills
• Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Demonstrating the ability to work calmly in a fast-paced team environment; may manage special projects without   compromising other responsibilities
• Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities
• In-depth knowledge of products, services and systems; demonstrated ability to proactively recommend best practices to clients
• Positively influences other internal departments to gain support for client issues and build cross-functional consensus
• Ability to discuss functionality and train customers with minimal assistance, identify and request set up changes, and maintain knowledge level as product and system updates are released.
• Promote account growth opportunities, accurately capture and track new opportunities.
• Provide input into department standards and processes
• Experience or knowledge of training modules and/or presentation applications including web-based webinar tools.
• Proficiency in Microsoft suite of products including Word, EXCEL, Outlook (email)
• Working knowledge of Internet browsers and familiarity with online programs
• Working knowledge of SalesForce or another CRM tool
• Payroll or Prepaid Paycard experience is a plus

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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