Account Manager

ardnique Family of Companies SummaryH

ere’s what you need to know about working here: At Yardnique, we’re a family. We are passionate about our teams and creating opportunities for our employees is a priority. We credit our culture to the success we’ve shared over the past 26 years, and today, we are ranked 25 th nationally for the quality of our services. If you’re looking for an engaging and rewarding environment with plenty of room for growth, join our family of landscape lovers.
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ob SummaryT

he Maintenance Account Manager (AM) is a client facing position responsible for the overall client experience, as well as the leadership of assigned production crews. The AM manages his or her assigned maintenance portfolio in accordance with Yard-Nique Customer Service ideals, Quality standards and Contract protocol.
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esponsibilitiesB

• uild and maintain proactive communication and positive business relationships with all clients, property managers, HOAs and other stakeholders to ensure retention in accordance with Yard-Nique standards.M
• anage maintenance contracts and execute maintenance production schedules to meet or exceed contract specific expectations.P
• roactively conduct property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested.I
• dentify and provide enhancement ideas and solutions to customers; partner with Sales team in identification of new opportunities.M
• anage monthly budget, reporting and account billing according to established procedures; coordinate with internal partners to ensure resolution of issues.M
• aintain inventory of materials and equipment for assigned crews; report immediate needs to Branch Manager and provide accurate monthly reports, as required.A
• dhere to Maintenance Division facilities opening and closing procedures.P
• rovide leadership to landscape maintenance crews comprised of 3-5 employees. Effectively utilize labor and other resources to adequately meet coverage plan requirements.O
• versee and direct work of Crew Leaders to ensure work is completed in an efficient manner, in accordance with established schedules.E
• nsure all employee time worked is recorded accurately prior to approval.E
• stablish and maintain safety and security at jobsites for all employees and customers at all times. Partner with HR and senior management to report violations, hazards, and needed safety resources.A
• dminister all performance management tasks and activities, to include annual review process, providing on-going feedback and coaching, on-the-job training, administering discipline as needed, etc.P
• artner with HR to ensure a positive employee experience from on-boarding through exit.W
• ork collaboratively with peers and Yard-Nique senior leadership team on various projects and initiatives.D
• aily travel between properties is expected. Out-of-town travel is expected to be no more than 5% in this position, and in general it is for purposes of required training or meetings.

equired Education and ExperienceA

• S or BS degree in Horticulture, Construction, Customer Relationship Management or related fieldM
• inimum 3-5 years related experienceE
• xperience coaching and managing employees responsible for landscaping duties, or other related industry laborA
• bility to effectively build positive working relationships with clientsM
• ust be able to lift 50lbsB
• asic proficiency with Microsoft Outlook, Excel, WordD
• emonstration of an unwavering commitment to SafetyW

ork EnvironmentT

his position is exposed to a normal office environment and is occasionally subjected to weather, extreme or hazardous conditions.
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ther DutiesT

his job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.E

EO StatementY