General Manager - Nc

Primary function is to manage the daily operations of the business. Meet strategic goals for the branch location by working with leadership team to set operational policies, budgets, and supervise employees to perform their tasks effectively throughout the day. Overall responsibility for the performance and profitability of branch location.

• Plan, coordinate, and manage all business operations to achieve established goals.
• Improve efficiency and increase profits through effective management of day-to-day operations.
• Develop a distinctive work environment that focuses on excellence and quality. Allocate time and resources to installation teams and office staff to ensure high productivity and efficiency.
• Train, develop, and encourage installers and staff members to strive for excellence, ensure quality, and make positive contributions to internal and external customers alike.
• Identify both problems and opportunities early and respond swiftly and appropriately to each situation.
• Ensure office staff duties are completed exceptionally (all inquires are being answered, customer service interactions, scheduling of appointments, thorough documentation within CRM, creation of job folders, balance due reports and AR collection is managed, etc...).
• Manage inventory to ensure adequate materials and equipment are available on-hand for all sold jobs.
• Assign jobs & manage man-hours; specifically overtime.
• Ensure (1) that all trailers are outfitted in accordance with company policy and (2) routine maintenance of equipment and ensure workplace safety are upheld.
• Conduct routine quality assurance inspections of installed floors, customer service calls, etc...
• Ensure warranty inspections are being conducted properly to make assessment for next steps (repair, redo, no action, etc...). Ensure warranty inspection results are documented in CRM.
• Ensure communication with customers is taking place to fully mange their expectations in accordance with the company's warranty program.
• Implement cost control and loss prevention measures through management of overtime, tracking vehicles and milage, use of company credit card, effective inventory management, etc...
• Act as a liaison between senior leadership, sales, installation teams, and office staff.
• Run sales calls in accordance with Guardian's sales system and methodology.