Account Manager, Employee Benefits

Are you looking for?

• Time back in your day
• Flexible schedule including work-from-home options
• Paid time off
• Fun working environment
• Tuition reimbursement
• Growth & development

We understand that group health insurance, with its consistent inconsistencies, policy changes and laws, is a difficult world to navigate. But that’s what makes it fun, right? FNIC is seeking a “benefits guru” to join our team as an Account Manager, Employee Benefits who will work with brokers and carriers to provide exceptional service to our clients.

What’s the work like?

You will...

• effectively and independently manage customer service accountabilities on an Employee Benefits book of business
• assist producer in development of service plan for assigned accounts; and coordinate and monitor the service plan as needed
• responsible for file setup and quotes for groups
• assist producers in preparation of enrollment materials and presentations and attend client meetings and benefit fairs
• complete servicing of accounts, including but not limited to utilizing standard proposals, spreadsheets and Power Point presentations, depending upon which product is quoted
• promptly invoice all premium-bearing transactions
• review policies upon receipt in accordance with agency procedures for timely customer service
• review all applications and policies for accuracy and completeness and take an active role in completing all carrier requirements to implement policy
• manage renewal process according to agency procedures; review quotes, prepare proposals
• promptly respond to customers’ questions and/or requests for assistance
• communicate all necessary information to producers, clients, carriers and any other agency team members servicing the account
• maintain the electronic account file and fully incorporate the capabilities of the agency management system into daily workflow
• perform quality reviews as requested by management, and comply with requirements of quality programs
• maintain effective working relationships with clients to support business retention and accompany producer to client and carrier meetings as necessary
• ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI)

Okay, so what’s in it for me?

While we expect a lot from our employees at FNIC, we also provide a lot in return.

• Competitive Pay: We strive to pay our employees a competitive market compensation
• Benefits: You’re covered: health, dental, vision, HSA with employer contributions, 401k, employer-paid short-term & long-term disability, life insurance
• Dress: Dress for your day – bring your whole self to work so you can be as comfortable at work as you are in your personal life.
• Flexibility: Time back in your day? We got you. A 37.5 work week and telecommuting options as well as PTO starting at 3 weeks/year.
• Wellness: Mental health support and resources are available through our free EAP program. You can also stretch away the stress 24/7 by participating in workout classes (available to remote employees too!) or accessing our Omaha in-office gym.
• Education: Like to go back to school? Learn something new? We’ll provide tuition reimbursement to support you in your goals.
• Fun working environment: Who likes a boring working environment? No one. We have plenty of fun with frequent company outings, food days, and fun competitions to name a few!

What do I need to know?

You have to have…

• general knowledge of COBRA, HIPAA, FMLA, Medicare, self-funded groups and 5500’s
• experience and knowledge of plan designs, rating procedures, and servicing of key/large accounts
• knowledge and experience with level and self-funded groups
• excellent verbal and written communication skills.
• strong organizational skills and ability to multi-task
• high degree of proficiency in Microsoft Office products (Word, Excel), electronic mail system,
• and all other agency automation software
• strong respect for confidentiality
• ability to establish and maintain effective working relationships with company employees and
• external contacts
• a valid Driver’s License
• a resident Life, Sickness, Accident and Health Agent’s license
• professional designation of RHU or equivalent or commitment to obtain
• High School diploma or equivalent.
• minimum of three (3) years in Employee Benefits experience