Account Manager, Client Accounts

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations. 

What does our values-based culture offer you? 

• A collaborative work environment 

• A mission-oriented mindset 

• Work-from-home flexibility 

• A chance to grow your career 

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation! 

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.   

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you! 

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments. 

Your Role As a HealthStreamer 

Position Summary

The Account Manager will be responsible for successfully selling the entire HealthStream product suite as an individual and in a Team Sales atmosphere. These sales processes will be used to meet or exceed sales quota within a specific territory. This individual must build upon existing HealthStream relationships to broaden exposure and understanding of the value of HealthStream solutions to the client. This individual is ultimately responsible all elements of the sales process, including an understanding the clients needs and aligning HealthStream solutions to address those needs.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• Develop, pursue and close add on sales opportunities, targeting each HealthStream offering to each named client, influencing and understanding fit against need and timing of decision.

• Provide efforts and increase customer utilization of HealthStream adopted solutions and services.

• Attend HUG meetings virtually or in person, share best practices, handle escalation / triage of customer issues, or other efforts to manage client participation

• Identify and Qualify Opportunities: Includes aligning HealthStream solutions with clients initiatives, developing deep customer knowledge and relationships, identifying funding source, securing executive team sponsorship, resolving obstacles, and designing take out opportunities

• Demonstrate, Propose, and Present: Includes demonstrating HealthStream solutions to key stakeholders, presenting compelling value proposition, developing comprehensive and innovative proposals, answering questions, building ROI / business case, and following up promptly and professionally

• Lead RFP / Capture Teams: In response to request for proposals, lead proposal teams, support quality RFI/FRP response strategy, secure references, and handle pricing strategy

• Negotiate and Close Business: Including creating and submitting contracts, negotiating contract terms, secure commitment and signature, processing contracts in contract management system, and effectively transitioning client to the implementation phase to ensure long-term customer success

• Territory Planning and Pipeline Management: Including developing and updating territory plans, managing pipeline in CRM system, updating plans and pipeline, supporting sales leadership in strategy formulation, and present plans / pipeline to sales leadership effectively and succinctly

• Contribute to the HealthStream Sales Community: Includes developing and sharing best practices and leverageable materials, facilitating internal discussions, collaborating with other sales team members, supporting efforts by the Sales Accelerator Office (SAO)

• Undertake Personal and Professional Development Opportunities: Including developing and maintaining outstanding product knowledge, building deep expertise in healthcare trends, and continuing to enhance skills and abilities such as communication, presentation, negotiations, and teamwork

• Value Added Member of Broader HealthStream Community: Includes working cross-functionally with Marketing, Product and Project Managers to create value-added customer solutions aligned with our vision, business principles, and values

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Bachelors degree in related area, BA or BS

• Excellent customer service and communication skills (both verbal and written)

• Excellent organizational and response skills to support efficient and effect customer interaction

• Strong presentation skills and executive presence

• Must have excellent communication skills and the ability to quickly develop relationships, ranging from the C suite to departmental directors to end users

• Ability to become trusted advisor for assigned accounts

• High level of integrity and professionalism, properly setting expectations

• Comfortable in working independently in an empowering, fast paced results oriented culture

• Sales experience with a track record of at least 1 year of superior account management and sales performance in highly competitive environments, preferably within the healthcare industry and with learning, talent management, and related solutions

• Ideal candidate will have strong understanding of sales in the healthcare industry

• Strategic mindset, strong business acumen, and effective negotiation skills

• Leadership qualities to serve as a team player, but willing to take responsibility and accountability. Shares success with team members

• Ability to travel 0 - 25%

Skills and Abilities Required

• Solid computer skills Office Suite

• Familiarity with CRM tools such as SalesForce

• Excellent written and verbal communication skills

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Ability to present and demonstrate complex solutions in a way that is compelling & easy to understand

• Support and model HealthStream Vision and Values

• Ability to communicate well with all levels of personnel

• Ability to see to utilize computer and monitor

• Ability to sit at a computer

• Manual dexterity to manipulate keyboards and phones

• Ability to speak in a clear and moderated voice

• Standing, walking, lifting small objects (under 20 pounds) occasionally

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits 

HealthStream offers a comprehensive benefits package to eligible employees, including: 

• Medical, Dental and Vision insurance 

• Paid Time Off 

• Parental Leave 

• 401k and Roth 

• Flexible Spending Account 

• Health Savings Account 

• Life Insurance 

• Short- and Long-Term Disability 

• Medical Bridge Insurance 

• Critical Illness Insurance 

• Accident Insurance 

• Identity Protection 

• Legal Protection 

• Pet Insurance 

• Employee Assistance Program 

• Fitness Reimbursement 

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!