Account Manager

The Account Manager is responsible for maintaining and expanding relationships with our valued clients by selling our partners products and GFC's services, generating proposals and estimates, ensuring overall satisfaction and value-added expertise for each client served. The Account Manager leverages strong communication and relationship building skills to increase sales for our Dallas Regional office. • Cultivate new client accounts and maintain existing client accounts. • Build and maintain strong relationships with key clients. Understand clients’ needs and goals, and act as a trusted advisor to provide solutions that meet their requirements. • Identify opportunities for account growth and proactively present upselling or cross-selling to clients. • Monitor and analyze key performance indicators (KPIs) to evaluate the status of client accounts. Prepare regular reports on account status, including revenue growth, client satisfaction, and any issues or risks. • Meet with clients to review services and build relationships for continued growth within the market and added services. • Act as a client liaison and perform walk-throughs of buildings for solicitation of additional services, and identify any quality control issues. • Meet or exceed revenue goals by selling additional, value-added services to assigned clients and/or new clients. • Stay updated on industry trends, market conditions, and competitor activities. Leverage this knowledge to provide insights and recommendations for account strategy and business development efforts. • Expand knowledge/expertise by attending sales professional events, such as BOMA, IREM, IFMA, etc. • Foster strong collaboration and communication with internal teams, including sales, production staff, and superintendents. Share client feedback, market intelligence, and industry insights to drive continuous improvement.