Account Manager

Responsibilities:

• Train, assign, schedule, coach, counsel, and discipline employees

• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions

• Plan and review compensation actions; enforcing policies and procedures

• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends

• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping

• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes

• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

• Manage staff levels, wages, hours, contract labor to revenues

• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

• Run a safe, injury/accident free workplace

• Manage relationships with key operations vendors

• Communicate client issues with managment team and devise ways of improving the client experience, including resolving problems and complaints

• Work closely with the management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Security Solution of America (SSA) is one of the fastest growing security guard and patrol companies in the U.S. Our company was founded on the principle of teamwork and a desire on the part of those working here to make Security Solution of America leader in our industry. Our success is driven by our officers in the field, and we want you to become part of our Team.