Account Manager

Job Summary:

The Account Manager is responsible for managing and developing multiple client accounts and ensuring client satisfaction while growing the business. Manages client relationships after a sale has been made with ongoing support or assistance, ensuring the clients are happy with their service and/or purchase and resolving any issues that may arise in the future.

Job Duties and Responsibilities:
* Follow up on leads and winning new clients.
* Develop and implement strategic plans to manage and grow accounts.
* Retain clients and build strong, trusting relationships.
* Understand client needs and identify new business opportunities within your portfolio.
* Speak or meet with clients regularly to discuss their needs and progress towards objectives.
* Provide superior customer service and ensure client satisfaction.
* Communicate and coordinate efforts with internal teams to deliver solutions.
* Identify opportunities for improvement and propose new tools and processes.
* Support stakeholders to improve their performance and reach targets set forth.
* Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry.
* Execute timely follow-up and lead management.
* Create, manage, and maintain a consistent flow of transactions.
* Meet and exceed sales origination activity standards.
* Negotiate agreements and keep records of sales and data using different software.
* Understand all steps needed to ensure the production of transactions are moving forward.
* Manage the sales side by guiding the client through the approval and funding of the transaction.
* Bring a positive and competitive attitude to work.
* Put together proposals as well as estimates.

Job Knowledge, Skills, and Abilities:
* Experience managing large account portfolios.
* Strong leadership skills with assigning tasks, providing feedback, and evaluating team members.
* Effective customer service and project management skills.
* Excellent communication, interpersonal, and negotiation skills.
* Highly organized and solution oriented.
* Detail-oriented and the ability to effectively muti-task, work independently and as a team while prioritizing tasks.
* Self-starter and able to work efficiently under pressure.
* Maintain oversight of all project activities, identify any issues, and ensure these are resolved promptly.
* Strong problem-solving skills and work ethics.
* High degree of attention to detail and accuracy.

Education and Experience:
* Bachelor’s or Associates’ degree in business management or a related field, or an equivalent combination of education, training, and experience.
* Experience managing large account portfolios would be a plus.
* Proficiency in Microsoft Office (w/advanced Excel skills)
* Perform administrative tasks as needed.

Physical Requirements:
Typical standard office environment conditions; sitting, standing, walking, and minimal lifting. The employee may occasionally have to lift and/or move up to 25 pounds. Attend outings that may require functions outside of normal working hours.

The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned as the scope of the position may change as necessitated by business demands.

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Ability to Relocate:

• Chandler, AZ 85225: Relocate before starting work (Required)

Work Location: Hybrid remote in Chandler, AZ 85225