Address
SalaryJob Title: Account Manager
Job Summary:
The Account Manager is responsible for ensuring that the live service needs of customers are met. AMs are implementers, change makers, relationship builders, and product experts. They own the customer’s operational experience at RevSpring.
Account Managers are hands on and actively participate in support. RevSpring customers need modifications and product additions on a regular basis and the AM both handles and oversees these activities. Account managers gather requirements, work with technical teams and perform quality assurance for day-to-day operational needs.
Account Managers play a key role in customer retention and work closely with their sales team counterparts to ensure a high level of customer satisfaction. AMs proactively contact customers to maintain strong relationships and monitor solution adoption.
Account Managers monitor solution adoption metrics and are responsible for ensuring clients are getting what they need from RevSpring products. AMs mitigate risk by playing a key role in problem resolution, and act as the customer’s advocate inside RevSpring and across diverse product teams.
Essential Functions:
- Establish strong and proactive relationships with customers
- Be the voice of the customer inside RevSpring
- Ensure barriers to customer success are removed
- Proactively analyzes operational metrics on product utilization
- Gather customer requirements, work with technical teams, and implement customer changes
- Problem solving
- Risk mitigation and managing “get to green” plans
- Provide consultation to customers on solution best practices
- Manage support tickets for the customer
- Schedule regular operational performance review meetings with assigned clients
- Maintain working knowledge of RevSpring services and products
Success in role looks like:
- Ensuring internal support teams are meeting customer expectations for support ticket response and resolution
