Account Manager | $60K - $70K | Full-Time + Benefits + Bonus

Company Description
This is an on-site role that may require you to visit the client site to carry out your duties and responsibilities.
Our client is an award-winning managed services provider (MSP) placed in the Philadelphia 100 for 6 consecutive years. Our client is not just building products, they're crafting experiences that redefine the way people interact with technology. They design, implement, and support innovative solutions across platforms such as Managed IT Services Network Infrastructure, Hosted Phone Systems, IP Video Surveillance, Carrier Services, and more.
They are the technology source for today's business environments. They design, implement, and support innovative solutions across platforms such as Managed IT Services, Network Infrastructure, Hosted VoIP Systems, IP Video Surveillance, Cloud Hosted Services, Access Control, and Carrier Services. They strive to support our clients with a superior level of communication while providing them with security-focused technology options, in a language they can understand.
This is an exciting career growth opportunity - our client provides opportunities for skill enhancement, mentorship programs, and a clear path for career advancement within the organization. Your voice matters and they believe in fostering an environment where creativity, collaboration, and curiosity flourish.
Benefits

• Signing bonus for qualified candidates with previous MSP experience
• Insurance
• Fully Funded Health Insurance Plan (Free Insurance!)
• Healthcare Savings Account
• Healthcare Reimbursement Account
• Company Funded Life Insurance Plan ($15,000 per employee - at $0 cost to employee)
• Up to $100,000 Life Insurance w/o Physical Exam
• Dental Insurance included for employee
• Optional low-cost Vision Insurance
• Additional Supplemental Insurance Options

Retirement

• 401(k) & 401(k)matching (no vesting delay - 100% vested at time of contribution)
• Compensation
• Employee discounts
• Paid time off
• Referral program
• Other bonus programs eligible
• Crewhu CSAT / Employee Recognition Program

Crewhu
Crewhu is a customer feedback, gamification, and recognition platform built for MSPs that makes it easy to engage and excite your team by focusing on the metrics that matter to improve performance, keep customers happy, and grow your organization.

• Positive CSAT Scores and Feedback reward the individual and team with monetary compensation.
• The team can recognize each other with badges for a job well done or assisting each other. Badges are displayed in the digital café for the team to see. Badges also equal monetary compensation to the individual.
• Performance ontests are held throughout the company, on a team level and time frame basis. How you rank in the contests will measure the level of reward you earn.

Job Description
We're looking for a dedicated and personable Account Manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software.
be the primary technical and sales liaison between us and our clients. You will be responsible to maintain the client's overall level of satisfaction with all our services. You will handle a set client list for their day-to-day service requests as well as the pricing and equipment selection for both major and minor projects.
As Account manager you will:

• Be the primary technical and sales liaison between us and our clients.
• Be responsible to maintain the client's overall level of satisfaction with all our services.
• Handle a set client list for their day-to-day service requests as well as the pricing and equipment selection for both major and minor projects.
• Design and develop innovative solutions to client requirements
• Conduct Quarterly Business Review (QBR) with assigned clients.
• Manage the Client's technical proposal process and ensure that all technical information and recommendations addressing client requirements are accurate, properly defined, and detailed.
• Ensure clients are aligning with Compufit standard tools and solutions.
• Develop relationships with technical product vendors to build product sales and support capabilities inside Compufit.
• Prepare and present project, service and product quotes for clients.
• Perform research on technologies and solutions using internal and external resources to understand the nuances of different technologies and solutions.

Qualifications

• 2-4 years of account management experience preferably with IT services industry background
• Ability to multi-task and manage numerous concurrent priorities and deadlines
• Outstanding communications, presentation, and interpersonal skills
• High level of professionalism including confidentiality, courtesy, fairness, personal integrity, and respect for others
• Entrepreneurial self-starter that can thrive in the fast-paced, dynamic environment of their collaborative start-up culture
• Ability to think critically and creatively to contribute to a dynamic and collaborative team environment

Additional Information
About SaaS Talent
SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.
Reach out to us at www.saas-talent.com to learn more about how we can help you