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SalaryBenefits:
Fast growing Consumer Products Company is looking for an Account Manager to join our expanding team and fast-growing company.
This is a consumer-packaged goods company focused on simple & clean ingredients with low sugar and great taste. We are an emerging brand and currently carry a line of chewy granola bars.
We have ambitions to make the next Megabrand! We need dedicated, passionate, and knowledgeable people to join this team.
The Customer Service Manager will provide superior customer satisfaction through continuous improvement of all activities. This position will require hands-on as wells as supervisory involvement in critical activities such as order processing, shipping logistics, customer support, inventory management, co-packer communication, data analysis, consumer response, and cross-functional communication. It is understood that this position will play a key role in - and be accountable for - achieving annual company goals as they pertain to sales, margin, and customer service.
THE MINDSET: Due to our fast-paced growth, the right candidate with hold the ability to adapt and respond with agility to changing company needs. Must have an entrepreneurial spirit and drive to succeed! The right candidate will have a strong desire and willingness to do whatever it takes to get the job done. Team oriented, collegial, and collaborative traits a must. Ability to prioritize and balance multiple tasks.
RESPONSIBILITIES:
REQUIREMENTS:
- 401(k) matching
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Stock options plan
- Vision insurance
Fast growing Consumer Products Company is looking for an Account Manager to join our expanding team and fast-growing company.
This is a consumer-packaged goods company focused on simple & clean ingredients with low sugar and great taste. We are an emerging brand and currently carry a line of chewy granola bars.
We have ambitions to make the next Megabrand! We need dedicated, passionate, and knowledgeable people to join this team.
The Customer Service Manager will provide superior customer satisfaction through continuous improvement of all activities. This position will require hands-on as wells as supervisory involvement in critical activities such as order processing, shipping logistics, customer support, inventory management, co-packer communication, data analysis, consumer response, and cross-functional communication. It is understood that this position will play a key role in - and be accountable for - achieving annual company goals as they pertain to sales, margin, and customer service.
THE MINDSET: Due to our fast-paced growth, the right candidate with hold the ability to adapt and respond with agility to changing company needs. Must have an entrepreneurial spirit and drive to succeed! The right candidate will have a strong desire and willingness to do whatever it takes to get the job done. Team oriented, collegial, and collaborative traits a must. Ability to prioritize and balance multiple tasks.
RESPONSIBILITIES:
- Ensures all customer orders are processed accurately and in a timely manner
- Ensure BOL reconciliation is completed in a timely manner to support AP and Inventory Reconciliation.
- Provide back up for weekly calls to help host, document and report weekly 3PL conference calls.
- Work with 3PL to coordinate delivery of orders from PS, Lot Allocation awareness and finished good order preparedness.
- Maintain effective communication with Sales team to ensure customer issues/challenges are handled in proper manner
- Supervision of all Customer Service associates for order entry accuracy, communication and onboarding
- Work with accounting to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, claims etc.) are addressed and resolved as needed.
- Develop and report functional metrics for Supply Chain and report to management quarterly.
- Monitor Finished Good inventory levels and provide guidance on allocation where needed.
- Identify opportunities to improve procedures and policies, SOP’s that add value to the business
- Maintain all necessary customer data records both on and off NetSuite system, working closely with Cust Account support.
- Ensure all daily, weekly, and monthly reports are run for analysis
- Train department personnel in roles or responsibilities regarding customer service strategies.
- Participate in Month End Inventory Process, Recall Preparedness, Mock Traceability, Weekly Cycle Counts exercises.
- Accepts responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the Operations department.
REQUIREMENTS:
- Bachelor’s degree in Business, Finance, Supply Chain or related discipline required
- 5+ years Customer Service experience required, preferably in CPG industry
- Credible track record of Customer Service/Consumer Affairs demonstrating ability to improve operations
- Excellent written and oral communication skills
- Computer literacy in MS Word, Excel, Outlook, as well as web-based applications
- Results-oriented and process driven, with high expectations of self and team
- Collaborative mindset with strength in effectively receiving and communicating feedback
- Position will based in NY and require in-office attendance in Long Island based office.
- Minimal travel may be required (up to 10%) to attend in-person company meetings in New York and/or Orlando
