Account Manager

Serving at the Intersection of Family, Innovation, Quality and Care

Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.

Recognized among America’s Best Midsize Employers by Forbes in 2021 and 2022

Recognized as one of Chicago’s Best & Brightest Companies to Work For in 2022

Recognized as a Chicago Tribune Top Workplace 2022 and 2023

The Role

Ensure overall account performance goals are met for revenue growth, return on investment, and world-class customer service with a large North American CPG retailer. You will collaborate with category merchants and senior management to communicate Fellowes’ strategic direction for providing revenue growth and outstanding category management performance. This individual will. Orchestrate all execution with the account and communicate strategic direction needed to internal cross-functional support teams to achieve account goals.

The role will be remote-based around the greater Boston area. This candidate will be required to go visit the client onsite and travel domestically on an as-needed basis, about 20%.

In This Role, You will…

• Determine account/customer strategy with input from business teams and category management to sell products via retail, commercial, internet, or direct channels.
• Ensure account/customer strategy for new product placement, merchandising, and brand exposure are implemented within all segments of the account/channel by direct sales report.
• Engage APO, customer service, and or other internal resources to ensure customer support and alignment on key objectives to meet the needs and requirements of the customer.
• Evaluate ROI and approve new business opportunities with input from sales, finance, and business teams.
• Develop action plans for generating new business and identify growth opportunities in the channel.
• Lead all program negotiations with account/channel, communicate with senior management, and provide insight/direction for acceptable resolution.
• Monitor target attainment and adjust goals or strategies for Account Managers and field sales managers.
• Improve processes, procedures, and efficiencies related to customer business, supply chain and service by working through/with other areas.
• Use market research information and adjusts channel strategy to meet changing market and competitive conditions. Manages Account P&L.
• Monitor monthly/quarterly sales activity, competitive concerns, and inputs from the support team to improve profitability.
• Conduct monthly operating reviews of key metrics (forecast accuracy, DSO, inventory levels, etc) and develop action plans to ensure that goals are met /maintained.
• Oversee program budgets and manage to plan
• Allocate channel resources, including program dollars, people, etc.
• Manage spending for channel promotions for maximum profitability.

What You Bring to the Team

• Proven ability to grow accounts and manage P/L Record of successful negotiations and strategic planning
• Business Acumen: ROI analysis, Strategic planning & Problem-solving
• Effective time management, communication, and leadership skills
• Ability to build strong relations with external and internal stakeholders
• Ability to travel up to 20%

Fellowes Brands - A Family Business Since 1917

For over a century, Fellowes has been committed to positively impacting people through our culture, relationships, and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a “Brand on the Move” and remain committed to finding new ways to help people work better and feel better.

Visit our Careers Site: www.fellowesbrands.com/us/en/careers/Pages/overview.aspx

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.

Job Type: Full-time

Pay: $59,641.03 - $71,825.76 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 7 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Up to 25% travel

Work Location: Hybrid remote in Framingham, MA 01701