Account Executive, Healthcare It (Remote, Us)

About Rhapsody:

We all know that our health care system is complicated. Getting data from one provider to another, or from a provider to a health insurance company, is frustrating for virtually everyone. Imagine developing solutions that help make these data transactions easier and faster. That is what we do at Rhapsody; we make interoperability platforms that allow data – such as patient encounter details, lab results, and billing information – to move seamlessly from one system to another.

While most people will not ever see our products and services during a medical encounter, our interoperability platforms are running behind the scenes. Think of them as the central nervous system helping to move data where it needs to be to improve the patient experience. To learn more about Rhapsody, visit www.rhapsody.health

If using your expertise in a way that impacts our health care system, patient care, and population health sounds like something you would find rewarding, apply today!

Position Summary

Rhapsody is actively seeking an Account Executive to join our growing team specifically focused on the HCIT (Healthcare Technology Company Market). This position can be fully remote.

The Account Executive position is focused on optimizing the customer experience, ensuring customer retention, drives relationship expansion, and advocates internally for the client base. They are the primary relationship owner and trusted advisor for the customers. The Account Executive is responsible for positioning our Digital Health Enablement Platform to upsell and cross sell to the existing customer base. This includes the upsell of additional licenses, communication points, Professional Services, Training, and any other needed items.

Success looks like:

Meet and/or exceed sales quota, client retention exceeds 95%; at least 80% of the client base is willing to assist in reference/sales process; client remediation is quickly addressed; keep 80% of clients within two releases; weekly forecast and pipeline hygiene maintained on time as expected. Success in this role is reliant on the ability to work well with various departments internally to address all customer needs. Must be able to build a trusting relationship with customers; understand their current and long term strategic needs; upsell applicable products and services where needed.

Key Internal Relationshipsinclude:

Account Management Leadership and Team Members, Senior Management, Product Management/Development, Professional Services Group Teams, Education Teams, Support Teams, Sales Teams, Marketing Teams, Finance Teams, Legal/Contracting, Assigned Clients, Potential Clients, Partners, and Other Vendors are key in order to ensure the transfer of knowledge and open communication behaviors.

Responsibilities:

• Build lasting relationships with clients across all levels: C-level to analyst, where applicable
• Drive client reference ability
• Meet regularly with the client to review the overall solution state, outstanding tickets, system, performance/stability, end-user satisfaction, user adoption, and utilization
• Advocate internally for the client and for the client’s interests
• Take leadership responsibility for client remediation events, coordinate the repair effort, and ensure re-establishment of good relations following event resolution
• Assist in collection activities where necessary
• Account Version Currency
• Maintain clients within contractual limits for software versions
• Work with clients to constantly move to the most recent versions of Lyniate’s solutions
• Add-on Sales
• Establish Annual Governance
• Work with clients to identify problem-solving opportunities that can lead to the placement of Lyniate services (implementation, consulting, performance management, etc) or training (online or in-person)
• Uncover additional sales such as additional license/communication points, Cloud Offerings, etc.
• Internal Reporting
• Maintain weekly reporting as required
• Other activities as directed

Qualificiations & Experience

• Minimum of a Bachelor’s Degree in an appropriate field
• 5+ years of experience in a Healthcare IT and/or Healthcare Sales related role
• Knowledge of the healthcare IT market in the U.S.
• Clinical experience is a plus
• Established knowledge of sales techniques, strategies, and methodologies
• Proven sales experience, having met and/or exceeded sales quotas consistently in prior roles
• Superior communication skills with the ability to speak, write, and present clearly and effectively
• Ability to perform proficiently in a fast-paced, high-stress work environment
• Open to flexible work hours. You may need to manage customers outside of your time zone, participate in after-hours meetings, and travel with minimal advanced notice
• Travel up to 50% of the time
• Maintains a satisfactory level of clinical skill and healthcare IT knowledge. Keeps abreast of current developments and trends in the Health industry
• Basic understanding of the following technologies: software design methodologies, enterprise architecture, multi-tier architectures, database design and operation, SQL queries, web technologies including HTML, XML, Java, FHIR, and web services

Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.