As an Account Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
- Utilize your prospecting skills to identify clients and generate new revenue. This includes but is not limited to networking with current or former partners and contacts, conducting industry research, mining social media and applying technology and solution-oriented product knowledge to identify strategic sales opportunities and generate new business
- Use client, prospect, and partner feedback to implement a strategy to expand product opportunities within the current account base. Maximize the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business
- Conduct opportunity assessments of client base and sales territory to proactively understand client needs and develop in-depth account plans
- Work collaboratively with sales VP, sales engineering, CX consulting and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs which fall within established margin requirements
- Develop strong relationships with Genesys Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities
- Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfillment
- Collaborate with Customer Success Managers (CSM) to ensure a high degree of client satisfaction with products and services.
- Travel as needed to maximize growth and revenue, while adhering to all TTEC travel policies and requirements.
- Minimum of 3+ years of experience in account management in the call center, customer experience or SaaS space
- Technical knowledge of contact center technology including dialers, ACDs, IVRs, WFO and multi-channel
- Strong account planning and management skills, including mature negotiation skills
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Experience in delivering client-focused solutions based on customer needs
- Ability to discuss, understand, and work within complex projects and processes
- Excellent listening, negotiation and presentation skills
- Self-directed and self-motivated
- Ability to coordinate and orchestrate both internal and customer meeting preparation and planning
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
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